Pharmacy Customer Service Associate

Walgreens; Collinsville (IL); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading retail pharmacy is seeking a Customer Experience Associate to engage with customers, provide exceptional service, and support pharmacy operations. The role involves greeting customers, managing transactions, and ensuring compliance with pharmacy regulations. Ideal candidates will have excellent communication skills and a commitment to customer satisfaction.

Qualifications

• Fluent in reading, writing, and speaking English.
• Willing to work flexible hours, including evenings and weekends.

Responsibilities

• Engages customers by greeting and offering assistance.
• Operates cash registers and handles transactions.
• Supports pharmacy operations and manages inventory.

Skills

Customer Service

Communication

Education

PTCB Certification

Job description

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides courteous, friendly, fast, and efficient service to customers.
• Recommends items for sale and suggests trade-up and/or compatible products to customers.
• Operates cash registers accurately, handles transactions including voids, returns, rain checks, refunds, and exchanges. Assists customers in locating products within the store.
• Maintains cleanliness and organization of shelves and counters, manages inventory, and records transactions. Assists in checking and pricing merchandise as directed.
• Supports pharmacy operations by entering patient and drug information into pharmacy systems, filling prescriptions, verifying medication accuracy, and checking for interactions. Assists pharmacists with scheduling and workflow management.
• Immediately reports prescription errors to the pharmacist on duty and follows company policies regarding pharmacy errors and quality improvement initiatives.
• Adheres to all policies regarding Good Faith Dispensing and complies with the Pharmacy Code of Conduct.
• Handles non-urgent telephone inquiries, including calls to physicians.
• Processes third-party prescription claims and performs clerical duties as assigned.
• Supports inventory management activities such as ordering, unpacking, and storing pharmaceuticals. Maintains knowledge of asset protection techniques and files claims for discrepancies or damages.
• Ensures compliance with laws regarding regulated products like alcohol and tobacco.
• Constructs and maintains store displays, including promotional and seasonal setups, and completes resets as directed.
• Assists with food product organization and stock rotation, following policies for product placement and FIFO method.
• Maintains knowledge of store systems and equipment.
• Provides customer service in the photo area, including passport photos, poster prints, and promotional photo products.
• Handles web order pickups, including monitoring, filling, and delivering orders.
• Supports store cleanliness and appearance by assisting with maintenance tasks.
• Follows all company policies, maintains respectful relationships with coworkers, and completes assigned tasks.

Training & Personal Development

• Maintains PTCB certification through approved training and/or state registration.
• Attends training sessions, completes required continuing education, and stays updated on healthcare and pharmacy developments.

• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willing to work flexible hours, including evenings and weekends.