Pharmacy Customer Service Associate

Walgreens; Butte (MT); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in the retail pharmacy sector is seeking a dedicated Customer Service Representative. The role involves engaging with customers, providing efficient service, and supporting pharmacy operations. Ideal candidates will possess strong communication skills and a commitment to customer satisfaction. Flexibility in working hours is essential, including evenings and weekends. Join a dynamic team focused on delivering exceptional service and maintaining high standards in a fast-paced environment.

Qualifications

• Must be fluent in reading, writing, and speaking English.
• Willing to work flexible hours, including evenings and weekends.

Responsibilities

• Engages customers by greeting and offering assistance.
• Processes customer purchases and manages cash register.
• Supports pharmacy inventory management activities.

Skills

Customer Service

Communication

Education

PTCB Certification

Job description

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides customers with courteous, friendly, fast, and efficient service.
• Recommends items for sale to customers and suggests trade-up and/or companion items.
• Registers customer purchases on the assigned cash register, collects cash, and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Assists customers in locating products in the OTC aisle when possible.
• Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by the store manager or shift leader.
• Performs duties as assigned by the Pharmacy Manager, Staff Pharmacist, and Store Manager, including using pharmacy systems to enter patient and drug information, ensuring accuracy, filling prescriptions, verifying medicines, and checking for interactions. Assists pharmacists in scheduling and workflow management.
• Reports prescription errors immediately to the pharmacist on duty and adheres to company policies on pharmacy errors and quality improvement. Complies with the Walgreen Co. Pharmacy Code of Conduct.
• Strictly follows Walgreens policy regarding Good Faith Dispensing during all prescription activities.
• Handles non-urgent telephone calls, including those to physicians.
• Processes manual claims for third-party prescription services in a timely manner and performs other clerical duties as assigned.
• Supports pharmacy inventory management activities, including ordering, unpacking, checking, and storing pharmaceuticals. Maintains knowledge of asset protection techniques and files claims for overages, shortages, errors, or damages involving Rx drugs.
• Ensures compliance with laws regarding regulated products (e.g., alcohol, tobacco).
• Constructs and maintains displays, including promotional and seasonal items, and completes resets and revisions as directed.
• Assists with product separation and placement, ensuring stock rotation and restocking as per policies.
• Maintains knowledge of store systems and equipment.
• Provides customer service in the photo area, including digital passport photos, poster prints, and promotional photo products.
• Handles web pick-up responsibilities, including monitoring orders, filling, and delivering orders.
• Supports store cleanliness and appearance, ensuring a neat and orderly environment.
• Follows all company policies and maintains respectful coworker relationships.
• Completes special assignments and additional tasks as assigned.

Training & Personal Development

• Maintains PTCB certification through the designated training program and/or state registration.
• Attends training, completes required PPLs, and acquires continuing education credits to stay updated on healthcare and pharmacy developments.

• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willing to work flexible hours, including evenings and weekends.