Pharmacy Customer Service

Red Rock Pharmacy; Springville (UT); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

PTO

Competitive pay

401(k) plan

Health insurance

Dental insurance

Vision insurance

Life insurance

AD&D

Short-term disability

Job summary

Red Rock Home Pharmacy in Springville, UT is seeking a Customer Service Representative to handle inbound/outbound calls, assist patients and providers with prescription inquiries, and maintain accurate records in the pharmacy system.

You will coordinate with pharmacists and technicians, verify patient demographics and insurance, process refill requests, and ensure HIPAA compliance while delivering friendly, professional service.

Qualifications

• Excellent organizational and time management skills.
• Previous customer service experience preferred.
• Strong active listening, interpersonal, and communication skills.
• Friendly, professional, and patient-focused attitude.
• Proficient in basic computer applications and data entry.
• Ability to communicate effectively, both verbally and in writing.
• Must be at least 18 years of age.

Responsibilities

• Answer inbound and place outbound calls in a courteous, professional, and timely manner.
• Assist patients, caregivers, healthcare facilities, and providers with prescription inquiries, refill requests, order status, and general pharmacy questions.
• Accurately collect and verify patient demographics, insurance information, and prescription details.
• Coordinate with pharmacists, pharmacy technicians, prescribers, and healthcare facilities to ensure timely resolution of customer needs.
• Document all customer interactions accurately and maintain complete records within the pharmacy management system.
• Resolve customer concerns by researching issues and providing prompt, accurate, and compassionate solutions.
• Process prescription refill requests and route clinical questions to the pharmacist when appropriate.
• Maintain strict compliance with HIPAA regulations and protect the confidentiality of patient health information.
• Meet established performance standards for quality, productivity, and customer satisfaction while delivering exceptional service.
• Perform other administrative and customer service duties as assigned to support daily pharmacy operations.

Skills

Customer service

Active listening

Interpersonal skills

Data entry/computer

Job description

Red Rock Home Pharmacy

is looking for a Customer Service Representative for our Springville, UT location.

• Answer inbound and place outbound calls in a courteous, professional, and timely manner.
• Assist patients, caregivers, healthcare facilities, and providers with prescription inquiries, refill requests, order status, and general pharmacy questions.
• Accurately collect and verify patient demographics, insurance information, and prescription details.
• Coordinate with pharmacists, pharmacy technicians, prescribers, and healthcare facilities to ensure timely resolution of customer needs.
• Document all customer interactions accurately and maintain complete records within the pharmacy management system.
• Resolve customer concerns by researching issues and providing prompt, accurate, and compassionate solutions.
• Process prescription refill requests and route clinical questions to the pharmacist when appropriate.
• Maintain strict compliance with HIPAA regulations and protect the confidentiality of patient health information.
• Meet established performance standards for quality, productivity, and customer satisfaction while delivering exceptional service.
• Perform other administrative and customer service duties as assigned to support daily pharmacy operations.

Our Benefits

• Generous paid time off (PTO).
• Highly competitive compensation.
• 401(k) retirement plan.
• Health, dental, and vision insurance, along with life insurance, AD&D, and short-term disability coverage.
• Access to a vast network of people, information, and resources to support your professional growth and career development.

Equal Employment Opportunity

Diversity creates a healthier atmosphere: Red Rock Pharmacy is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

• Excellent organizational and time management skills.
• Previous customer service experience preferred.
• Strong active listening, interpersonal, and communication skills.
• Friendly, professional, and patient-focused attitude.
• Proficient in basic computer applications and data entry.
• Ability to communicate effectively, both verbally and in writing.
• Must be at least 18 years of age.