Pharmacy Customer Service

Home Caregivers Partnership; Springville (UT); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Generous PTO

Competitive pay

401(k) retirement plan

Health insurance

Dental insurance

Vision insurance

Life insurance

AD&D

Short-term disability

Job summary

Red Rock Pharmacy in Springville, UT is seeking a Customer Service Representative to handle inbound/outbound calls, assist patients with prescription questions, and support daily pharmacy operations.

You will verify demographics, insurance details, and prescription data while coordinating with pharmacists and providers to ensure timely, accurate service. High-quality communication and adherence to HIPAA are required.

Qualifications

• Excellent organizational and time management skills.
• Previous customer service experience preferred.
• Strong active listening, interpersonal, and communication skills.
• Friendly, professional, and patient-focused attitude.
• Proficient in basic computer applications and data entry.
• Ability to communicate effectively, both verbally and in writing.
• Must be at least 18 years of age.

Responsibilities

• Answer inbound and place outbound calls professionally.
• Assist patients, caregivers, and providers with prescription inquiries.
• Verify patient demographics, insurance and prescription details.
• Coordinate with pharmacists and techs to resolve issues.
• Document interactions and maintain records in the pharmacy system.
• Resolve concerns with prompt, accurate, compassionate solutions.
• Process refill requests and route clinical questions to the pharmacist.
• Maintain HIPAA compliance and protect patient health information.
• Meet performance standards for quality, productivity, and satisfaction.
• Perform other admin and customer service duties as needed.

Job description

Location: CD Pharmacy/Red Rock Pharmacy - Springville - Springville, UT 84663

Position Type: Full-Time/Part-Time

Red Rock Home Pharmacy is looking for a Customer Service Representative for our Springville, UT location.

Responsibilities

• Answer inbound and place outbound calls in a courteous, professional, and timely manner.
• Assist patients, caregivers, healthcare facilities, and providers with prescription inquiries, refill requests, order status, and general pharmacy questions.
• Accurately collect and verify patient demographics, insurance information, and prescription details.
• Coordinate with pharmacists, pharmacy technicians, prescribers, and healthcare facilities to ensure timely resolution of customer needs.
• Document all customer interactions accurately and maintain complete records within the pharmacy management system.
• Resolve customer concerns by researching issues and providing prompt, accurate, and compassionate solutions.
• Process prescription refill requests and route clinical questions to the pharmacist when appropriate.
• Maintain strict compliance with HIPAA regulations and protect the confidentiality of patient health information.
• Meet established performance standards for quality, productivity, and customer satisfaction while delivering exceptional service.
• Perform other administrative and customer service duties as assigned to support daily pharmacy operations.

Benefits

• Generous paid time off (PTO).
• Highly competitive compensation.
• 401(k) retirement plan.
• Health, dental, and vision insurance, along with life insurance, AD&D, and short-term disability coverage.
• Access to a vast network of people, information, and resources to support your professional growth and career development.

Equal Employment Opportunity

Diversity creates a healthier atmosphere: Red Rock Pharmacy is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Qualifications

• Excellent organizational and time management skills.
• Previous customer service experience preferred.
• Strong active listening, interpersonal, and communication skills.
• Friendly, professional, and patient-focused attitude.
• Proficient in basic computer applications and data entry.
• Ability to communicate effectively, both verbally and in writing.
• Must be at least 18 years of age.