Pharmacy Customer Experience Specialist

Walgreens; Springfield (MA); On-site; USD 22,000 - 25,000; Full time

Job summary

Walgreens in Springfield, MA is seeking a Customer Experience Associate to deliver friendly checkout service and assist the pharmacist under supervision in processing prescriptions. You will help customers with products, maintain clean shelves, and operate pharmacy systems for patient information.

The role requires PTCB certification or active pursuit, and strong communication and service orientation. This position offers full-time hours and on-site work at our store in Massachusetts.

Qualifications

• PTCB certification is required or actively pursued as part of training.
• Assist the pharmacist under supervision, using pharmacy systems to enter patient and drug information.
• Experience with cash registers and courteous, efficient checkout procedures.

Responsibilities

• Assist pharmacist under supervision with prescriptions.
• Provide courteous, friendly checkout service and help customers with products.
• Enter patient and drug information into pharmacy systems accurately.
• Keep counters, shelves, and displays clean and well merchandised.
• Support pharmacy workflow and inventory management as needed.

Skills

Customer service

Pharmacy system entry

Communication

Tools

Pharmacy systems

Job description

Walgreens in Springfield, MA is seeking a Customer Experience Associate to deliver friendly checkout service and assist the pharmacist under supervision in processing prescriptions. You will help customers with products, maintain clean shelves, and operate pharmacy systems for patient information.

The role requires PTCB certification or active pursuit, and strong communication and service orientation. This position offers full-time hours and on-site work at our store in Massachusetts.