Pharmacy Customer Experience Specialist

Walgreens; Olney (MD); On-site; USD 26,000 - 33,000; Full time

Job summary

Walgreens in Olney, MD is seeking a Pharmacy Support role focused on delivering excellent customer service and assisting pharmacists with dispensing and pharmacy operations. You will use pharmacy systems to access patient and drug information and process prescriptions, while maintaining a friendly and efficient checkout experience.

Responsibilities include assisting with pharmacy workflow, handling third-party claims, and ensuring accurate counts and proper stock.

Qualifications

• Fluent in reading, writing, and speaking English.
• Willing to work evenings and weekends.
• Retail experience preferred; prior Walgreens experience a plus.
• PTCB certification preferred.

Responsibilities

• Assist pharmacist under supervision in dispensing and pharmacy operations.
• Handle customer checkout and resolve issues to ensure a positive experience.
• Use pharmacy systems to obtain patient and drug information and process prescriptions.
• Maintain store cleanliness and merchandising.
• Process third-party prescription claims and handle returns.

Skills

Customer service

Cash register operations

Pharmacy assistance under supervision

English proficiency

Tools

Pharmacy software systems

Job description

Walgreens in Olney, MD is seeking a Pharmacy Support role focused on delivering excellent customer service and assisting pharmacists with dispensing and pharmacy operations. You will use pharmacy systems to access patient and drug information and process prescriptions, while maintaining a friendly and efficient checkout experience.

Responsibilities include assisting with pharmacy workflow, handling third-party claims, and ensuring accurate counts and proper stock.