Pharmacy Customer Experience Specialist

Walgreens Co.; Evanston (IL); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens Co. is seeking a Customer Experience Associate to deliver courteous checkout service and support pharmacists under supervision. You will use pharmacy systems to obtain patient information and help process prescriptions, while guiding customers to products and services as needed.

The role emphasizes greeting customers, answering questions, and ensuring a positive experience, with opportunities in photo services. Engligh fluency and reliable scheduling are required.

Qualifications

• Must be fluent in reading, writing, and speaking English.
• Willingness to work flexible schedule, including evenings and weekends.
• Prefer six months of experience in a retail environment.

Responsibilities

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register, provides courteous, fair, friendly, and efficient checkout service.
• Assists the pharmacist, under direct supervision, in the practice of pharmacy and uses pharmacy systems to obtain patient and drug information and process prescriptions.
• Engages customers and patients by greeting them and offering assistance with products and services.
• Resolves customer issues and answers questions to ensure a positive customer experience.
• Provides customer service in the photo area, including digital passport photo service and promotional photo products.

Skills

Customer service

Cash handling

Teamwork

English fluency

Tools

Pharmacy systems

Job description

Walgreens Co. is seeking a Customer Experience Associate to deliver courteous checkout service and support pharmacists under supervision. You will use pharmacy systems to obtain patient information and help process prescriptions, while guiding customers to products and services as needed.

The role emphasizes greeting customers, answering questions, and ensuring a positive experience, with opportunities in photo services. Engligh fluency and reliable scheduling are required.