Customer Service Technician

Innovativerx North Ohio Inc; North Canton (OH); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Monday–Friday Day Shift

14 Days of PTO in first year

6 Paid Holidays

Health insurance

Dental and Vision Coverage

Life Insurance

401(k) matching

Simple IRA

FSA

Scrub allowance

Job summary

Finney's Institutional Pharmacy is hiring a Customer Service Technician to handle telephone requests, document inquiries, and route issues to the right teams. You will maintain a positive demeanor while fulfilling customer requests, processing refill orders, and handling STAT orders as needed.

Responsibilities include liaising with facilities, obtaining prescriptions via phone, fax, or email, and communicating with physicians’ offices.

Qualifications

• Pharmacy customer service experience is highly valued.
• Ability to handle telephone requests promptly and professionally.
• Familiarity with processing refill requests and STAT orders.
• Good communication with patients, doctors, and facilities.

Responsibilities

• Handle telephone requests promptly and professionally.
• Respond to and document incoming customer inquiries.
• Direct inquiries to the appropriate team or individual.
• Fulfill customer requests accurately and efficiently.
• Process refill requests and STAT orders as needed.
• Research disposition of drug orders quickly and accurately.
• Act as liaison between the pharmacy and the facility.

Skills

Customer service

Telephone handling

Pharmacy terminology

Education

Active pharmacy technician license – Indiana State Board of Pharmacy preferred, but not required

Job description

Description

Finney's Institutional Pharmacy is seeking a motivated and customer-oriented individual to join our team as a Customer Service Technician. As a vital part of our customer service team, you will be responsible for ensuring prompt and professional handling of telephone requests, responding to and documenting incoming customer inquiries, and directing specific inquiries to the appropriate team or individual. Additionally, you will maintain a positive and pleasant demeanor with all callers while accurately fulfilling customer requests, processing refill requests, and handling STAT orders as needed.

Job Description:

Finney's Institutional Pharmacy is seeking a motivated and customer-oriented individual to join our team as a Customer Service Technician. As a vital part of our customer service team, you will be responsible for ensuring prompt and professional handling of telephone requests, responding to and documenting incoming customer inquiries, and directing specific inquiries to the appropriate team or individual. Additionally, you will maintain a positive and pleasant demeanor with all callers while accurately fulfilling customer requests, processing refill requests, and handling STAT orders as needed.

Parent Owner:

Custom Health is a fully integrated Health-Tech company focused on delivering patient-centric health care as a service. We are on a mission to transform the patient experience for home-based patients, driving better patient outcomes and total cost of care reduction. Powered by our modern purpose-built technology platform, fully owned high-volume central fill pharmacy hubs, and a comprehensive in-house clinical care team, Custom Health delivers optimized and personalized care for home-based patients with precision and at scale

Responsibilities:

• Handle telephone requests promptly and professionally.
• Respond to and document incoming requests from customers.
• Direct specific inquiries to the appropriate team or individual.
• Maintain a positive and pleasant demeanor with all callers.
• Fulfill customer requests accurately.
• Process refill requests and STAT orders as needed.
• Research disposition of drug orders quickly and accurately.
• Act as a liaison between the pharmacy and the facility.
• Act as a point of contact for customer inquiries.
• Contact facility as needed to clarify faxed requests.
• Inform facility of items in upcoming cycle (preliminary packing slips).
• Communicate with physician offices verbally or electronically to professionally obtain prescriptions.
• Communicating with employees, patients, caregivers, and physicians by phone, fax, and email in a courteous and professional manner.
• Perform other duties as assigned.

Working Conditions:

• Normal working hours: Monday through Friday, 8:30 AM to 5:30 PM, with additional time as required based on daily workloads.
• Saturday shifts may be required to support customers.
• Customer Service team members must work well together as a team.
• This position involves multiple hours of phone time per day speaking with doctors, leaders, administrators, and patients.

Physical Requirements:

• Sitting and working at a computer for up to 8 hours a day, minus scheduled breaks.
• Operating a desktop keyboard and mouse.
• Using a desk phone with either handset or wireless headset.

WE PROUDLY OFFER:

• (Primarily) Monday - Friday Day Shift
• Closed for 6 Paid Holidays
• 14 Days of PTO in the first year
• Multiple Healthcare Plans (including one at no-employee cost)
• Dental and Vision Coverage
• Free Life Insurance
• Supplemental Insurance Plans
• 401(k) Retirement Plan with a generous company match
• Simple IRA
• Medical and Dependent Care Flex Spending Accounts
• $150 Initial Scrub Allowance, $50/year Continued Allowance

EEOC Statement

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Requirements

Qualifications:

• Active pharmacy technician license from the Indiana State Board of Pharmacy preferred,but not required.
• Previous customer service experience extremely valuable and desired.