Pharmacy Customer Care Specialist

Custom Health Inc.; Indianapolis (IN); On-site; USD 21,000 - 30,000; Full time

Job summary

Young at Heart Pharmacy is seeking a Customer Service Technician to join our team. You will handle telephone requests, document inquiries, and direct items to the right team, while maintaining a friendly, professional demeanor and accurately fulfilling customer requests, including processing refill requests.

Active Indiana Pharmacy Tech In Training license before Day 1 and at least 1 year of customer service experience are required.

Qualifications

• Active Pharmacy Tech In Training license from the Indiana State Board of Pharmacy required before Day 1 of employment.
• 1 year of customer service experience.
• Efficient use of Microsoft Office (Suite)

Responsibilities

• Handle telephone requests promptly and professionally
• Respond to and document incoming requests from customers
• Direct specific inquiries to the appropriate team or individual
• Maintain a positive and pleasant demeanor with all callers
• Fulfill customer requests accurately
• Process refill requests and STAT orders as needed
• Research disposition of drug orders quickly and accurately
• Act as a liaison between the pharmacy and the facility
• Act as a point of contact for customer inquiries
• Contact facility as needed to clarify faxed requests
• Inform facility of items in upcoming cycle (preliminary packing slips)
• Communicate with physician offices verbally or electronically to professionally obtain prescriptions
• Communicating with employees, patients, caregivers, and physicians by phone, fax, and email in a courteous and professional manner
• Perform other duties as assigned

Skills

Customer service

Tools

Microsoft Office

Framework

DocuTrack

Job description

Young at Heart Pharmacy is seeking a Customer Service Technician to join our team. You will handle telephone requests, document inquiries, and direct items to the right team, while maintaining a friendly, professional demeanor and accurately fulfilling customer requests, including processing refill requests.

Active Indiana Pharmacy Tech In Training license before Day 1 and at least 1 year of customer service experience are required.