Pharmacy Call Center Specialist – Patient Care & Scheduling

Amerit Consulting; Cary (NC); On-site; USD 28,103; Full time

Job summary

A leading healthcare consulting firm seeks a Call Center Customer Service Representative in Cary, NC. The role involves managing inbound and outbound pharmacy calls, handling refill scheduling, and providing exceptional customer service. Responsibilities include answering patient inquiries and ensuring satisfaction. Ideal candidates should have a high school diploma or GED, with preferred experience in call centers and proficiency in Microsoft applications. The job offers a pay rate of $20.40/hr with a shift of 11:30am – 8:00pm, Monday through Friday or Tuesday to Saturday.

Qualifications

• High School Diploma or GED with minimum of associate degree preferred.
• Recent call center experience of one year or more.
• Experience with management information systems.

Responsibilities

• Handle inbound and outbound pharmacy calls.
• Schedule refill deliveries and direct calls to personnel.
• Provide customer service through management information systems.

Skills

Customer service

Communication skills

Empathy

Attention to detail

Call center experience

Proficiency in Microsoft applications

Education

High School Diploma or GED

Associate degree preferred

Job description

A leading healthcare consulting firm seeks a Call Center Customer Service Representative in Cary, NC. The role involves managing inbound and outbound pharmacy calls, handling refill scheduling, and providing exceptional customer service. Responsibilities include answering patient inquiries and ensuring satisfaction. Ideal candidates should have a high school diploma or GED, with preferred experience in call centers and proficiency in Microsoft applications. The job offers a pay rate of $20.40/hr with a shift of 11:30am – 8:00pm, Monday through Friday or Tuesday to Saturday.