Pharmacy Customer Care Specialist

Walgreens; Shawano (WI); On-site; USD 22,000 - 25,000; Full time

Job summary

Walgreens in Shawano, WI, is seeking a front-end and pharmacy support associate to deliver a delightful customer experience. You will operate the register, assist pharmacists under supervision, and help customers locate products.

The role emphasizes courteous service, accuracy in prescription processing, and maintaining clean store conditions, with opportunities to grow in a busy retail pharmacy environment.

Qualifications

• PTCB certification or state-required registration.
• Experience with prescription processing and pharmacy software.
• Excellent customer service and communication.
• Ability to assist pharmacists under supervision.

Responsibilities

• Greet customers and deliver courteous, efficient checkout service.
• Assist pharmacists in processing prescriptions and entering patient/drug information.
• Provide product recommendations and upsell when appropriate.
• Maintain clean, organized counters and merchandise on shelves.
• Handle returns, refunds, and exchanges per policy.
• Support pharmacy management with inventory and workflow.

Skills

Customer service

Cash handling

Communication

Retail sales

Education

PTCB Certification

Tools

Pharmacy systems

POS systems

Inventory management systems

Job description

Walgreens in Shawano, WI, is seeking a front-end and pharmacy support associate to deliver a delightful customer experience. You will operate the register, assist pharmacists under supervision, and help customers locate products.

The role emphasizes courteous service, accuracy in prescription processing, and maintaining clean store conditions, with opportunities to grow in a busy retail pharmacy environment.