Pharmacy Customer Care Specialist

Lincare Holdings; Newnan (GA); On-site; USD 19,286 - 27,552; Full time

Job summary

Lincare Holdings in Georgia seeks a frontline customer support associate to answer questions, resolve problems, and identify ongoing product/service needs while supporting compliance with physician direction.

Responsibilities include handling inbound/outbound calls, assessing customer needs, documenting calls, entering orders, updating demographics, and training peers as needed. The role requires strong communication and accuracy in a healthcare setting.

Qualifications

• High School Diploma or GED required, or 1–3 months related experience.
• Computer entry required and basic data handling skills.
• Licensing requirements may apply at specific locations.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses customer needs for products/services and education.
• Documents calls in a computerized record keeping system.
• Enters customer orders and updates demographic information.
• Reads and analyzes patient orders and pharmacy terminology.
• Maintains effective communication with coworkers and patients.

Skills

Customer communication

Data entry

Documentation

Read and analyze documents

Pharmacy terminology understanding

Education

High School Diploma or GED

Tools

Computerized record keeping system

Job description

Lincare Holdings in Georgia seeks a frontline customer support associate to answer questions, resolve problems, and identify ongoing product/service needs while supporting compliance with physician direction.

Responsibilities include handling inbound/outbound calls, assessing customer needs, documenting calls, entering orders, updating demographics, and training peers as needed. The role requires strong communication and accuracy in a healthcare setting.