Pharmacy Courier Service Manager

Upstate; City of Syracuse (NY); On-site; USD 43,000 - 54,000; Full time

Job summary

Upstate seeks a Courier Service Manager in Syracuse, NY to deliver exceptional customer service while managing all courier operations, routes, vehicle maintenance, and compliance with state and federal regulations. You will train couriers, oversee supply levels, and participate in outreach efforts related to courier services.

Some patient medication delivery support may be required. Typical duties include tracking mileage and vehicle service, coordinating with stakeholders, and maintaining

Qualifications

• Associate's degree and a minimum of 3 years courier experience.
• Excellent oral/written communication and organizational skills.
• Ability to handle a high volume of telephone calls in a fast paced environment.
• Excellent computer skills including Microsoft Windows and Office.

Responsibilities

• Manage courier services and ensure timely delivery of pharmaceuticals and documents.
• Track vehicles mileage, condition and servicing; coordinate maintenance with stakeholders.
• Establish and maintain cost effective routes.
• Provide training to couriers on handling procedures and policies.
• Ensure state and federal regulations are followed.
• Order and oversee supply levels for courier services.
• Engage in outreach related to courier services and assist in patient medication delivery.

Skills

Communication skills

Organizational skills

Customer service

Windows/Office

Education

Associate's degree

Bachelor's degree preferred

Tools

Dispatch software

Fleet management software

MS Office

Job description

Job Summary:

The Courier Service Manager will provide exceptional customer service to our internal and external customers by efficiently managing all aspects of courier services. Additional duties include but are not limited to: tracking the vehicles' milage, vehicle condition and services, coordinating of vehicles'' service with departmental stakeholders, established and maintain efficient cost effective routes to ensure timely delivery of pharmaceuticals and documents, provide training to couriers on medication handling procedures, departmental policies and procedures, ensure state and federal regulations are strictly followed, ordering and oversight of supply levels specific to courier services. Additionally this role will be responsible for outreach associated with courier services and may need to assist in the delivery of patient medications.

Minimum Qualifications:

Associate's degree and a minimum of 3 years courier experience, preferably in a medical setting, or equivalent combination of education and experience required. Excellent oral/written communication and organizational skills required. Ability to handle a high volume of telephone calls and work in a fast paced environment. Excellent computer skills including working knowledge of Microsoft Windows and Office products. Extensive knowledge of Syracuse, Onondaga County, and Upstate New York areas. Requires possession of a valid and clean NYS driver's license.

Preferred Qualifications:

Bachelor's degree preferred. Knowledge of dispatch software programs and vehicle fleet management. Supervision and employee training experience. Experience with creating and maintaining employee policies and procedures.

Work Days:

Rotating schedule between 8am-8pm. Weekends and holidays based on operational need.

Message to Applicants:

Salary range-$43,460-$54,052

Recruitment Office: Human Resources