Pharmacy Courier Operations Manager

Upstate; City of Syracuse (NY); On-site; USD 43,000 - 54,000; Full time

Job summary

Upstate seeks a Courier Service Manager in Syracuse, NY to deliver exceptional customer service while managing all courier operations, routes, vehicle maintenance, and compliance with state and federal regulations. You will train couriers, oversee supply levels, and participate in outreach efforts related to courier services.

Some patient medication delivery support may be required. Typical duties include tracking mileage and vehicle service, coordinating with stakeholders, and maintaining

Qualifications

• Associate's degree and a minimum of 3 years courier experience.
• Excellent oral/written communication and organizational skills.
• Ability to handle a high volume of telephone calls in a fast paced environment.
• Excellent computer skills including Microsoft Windows and Office.

Responsibilities

• Manage courier services and ensure timely delivery of pharmaceuticals and documents.
• Track vehicles mileage, condition and servicing; coordinate maintenance with stakeholders.
• Establish and maintain cost effective routes.
• Provide training to couriers on handling procedures and policies.
• Ensure state and federal regulations are followed.
• Order and oversee supply levels for courier services.
• Engage in outreach related to courier services and assist in patient medication delivery.

Skills

Communication skills

Organizational skills

Customer service

Windows/Office

Education

Associate's degree

Bachelor's degree preferred

Tools

Dispatch software

Fleet management software

MS Office

Job description

Upstate seeks a Courier Service Manager in Syracuse, NY to deliver exceptional customer service while managing all courier operations, routes, vehicle maintenance, and compliance with state and federal regulations. You will train couriers, oversee supply levels, and participate in outreach efforts related to courier services.

Some patient medication delivery support may be required. Typical duties include tracking mileage and vehicle service, coordinating with stakeholders, and maintaining