Pharmacy Care Coordinator

evergreennephrology; United States; Remote; USD 28,000 - 39,000; Full time

Job summary

Evergreen Nephrology is seeking a Telephonic Pharmacy Care Coordinator for a 6-month remote contract with potential to convert to full-time. You will engage patients by phone, explain the service, obtain consent, and enroll them in a mail-order pharmacy program with multi-dose pill packs and automatic refill coordination.

You will work with patients from partner practices, update the EHR, and ensure timely access to medications.

Qualifications

• Experience with telephonic patient engagement and enrollment.
• Ability to document consent and enrollment in EHR.
• Excellent communication and trust-building over the phone.
• Knowledge of HIPAA and patient privacy.

Responsibilities

• Conduct high-volume outbound outreach to enroll patients.
• Deliver clear, standardized messaging to drive enrollment decisions.
• Obtain and document patient consent by phone.
• Make changes in the EHR based on patient decisions and trigger electronic prescriptions.
• Manage outreach queues and follow-up cadences, completing multiple contact attempts per patient.
• Accurately document all call activity and outcomes in clinical systems.
• Meet call center performance expectations, including call quality and enrollment targets.
• Uphold patient privacy and confidentiality standards (HIPAA).
• Other duties consistent with the role as assigned.

Skills

Outbound calls

Patient enrollment

HIPAA compliance

EHR documentation

Communication

Tools

EHR systems

Job description

Who We Are

Evergreen Nephrology partners with nephrologists to transform kidney care through a value-based, person-centered, holistic, and comprehensive approach to kidney care. We believe patients living with kidney disease deserve the best care. We are committed to improving patient outcomes and improving quality of life by delaying disease progression, shifting care to the home, and accelerating kidney transplants.

We help nephrologists focus on the right patients at the right time across the full care spectrum. We do this by providing them with the best-in-class interdisciplinary clinical resources, analytical insight and tools, and services to patients. We listen to the needs of our patients, our employees, and our client partners, continually working to push beyond the status quo in which the care system manages patients today.

Who You Are

You are devoted, compassionate, and enjoy being on the front lines of healthcare, changing the lives of patients by supporting them and the team by focusing on customers. You're excited about being part of a team that is building a healthcare delivery model that ensures the highest possible quality of life and best outcomes for those in our care. You believe people living with kidney disease deserve the best person-centered, holistic, comprehensive care and want to influence the healthcare system to drive towards that. You thrive in innovative and evolving environments with high rates of change.

Your Role

As a Telephonic Pharmacy Care Coordinator with Evergreen, you play a critical patient-facing and operational role in our pharmacy program. This is a 6-month contract with the opportunity to convert to full-time employment. This program connects patients with a specialized mail-order pharmacy that provides pre-sorted, multi-dose medication packaging (pill packs) along with proactive refill management and periodic care team check-ins, helping ensure patients stay on track with complex medication schedules. Working fully remotely by phone, you are often the first voice patients hear from the pharmacy care team - helping establish trust, explain the value of the pharmacy service, and guide patients through enrollment.

You work with patients from our partner practices to engage them, capture consent, and set up timely access to medications and pharmacist-led clinical services. You'll explain how the service works - multi-dose pill packs organized by date/time, home delivery and automatic refill coordination so patients never run out, and scheduled check-in calls to review adherence and address new prescriptions or dose changes. When a patient agrees to participate, you act directly in the electronic health record - updating the patient's preferred pharmacy, triggering electronic prescriptions, and documenting consent or decline based on the patient's decision. Your primary focus is high-volume outbound outreach to patients who do not have an office visit, or who cannot be supported onsite, along with inbound support as needed.

This role is focused on telephonic patient engagement, consent and enrollment, EHR documentation, and care coordination for patients living with chronic kidney disease and other complex chronic conditions. Success depends on your ability to connect with patients quickly over the phone, communicate value clearly, and remove the barriers that keep patients from staying consistent with their medications.

Role Responsibilities

• Conduct high-volume outbound telephone outreach to patients to introduce Evergreen's pharmacy service, establish rapport and trust, and guide patients through enrollment.
• Deliver clear, standardized messaging over the phone - using approved scripts and talking points to drive consistent, informed enrollment decisions and manage patient questions and objections.
• Obtain and document patient consent by phone, and capture the information needed to enroll the patient.
• Make the necessary changes in the EHR based on the patient's decisions - updating the patient's preferred pharmacy, triggering electronic prescriptions (eRxs) to the pharmacy partner, and accurately documenting consent or decline in the patient's chart.
• Manage outreach queues and follow-up cadences, completing multiple contact attempts per patient and prioritizing outreach based on urgency and targets.
• Accurately document all call activity, outreach attempts, accepts/declines, and coordination activities in Evergreen's clinical and operational systems, supporting accurate enrollment and success-rate tracking.
• Meet call center performance expectations, including call quality, productivity, average speed of answer, and enrollment/conversion targets.
• Uphold patient privacy and confidentiality standards in accordance with HIPAA and organizational policies.
• Other duties consistent with this role, as assigned.

Location

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