Pharmacy Concierge & Customer Care Specialist

Walgreens Co.; Durham (NC); On-site; USD 22,000 - 28,000; Full time

Job summary

Walgreens Co. is hiring for a Pharmacy/Customer Experience role in Durham, NC. You will assist pharmacists under supervision, handle prescriptions, and deliver friendly, efficient service at the register while ensuring accuracy and regulatory compliance.

The position emphasizes customer care, inventory accuracy, and collaboration with store teams. Flexible scheduling, including evenings and weekends, is required to meet patient needs and store requirements.

Qualifications

• Fluent in reading, writing, and speaking English.
• Experience in a retail environment is preferred.
• Ability to work flexible schedule including evenings and weekends.

Responsibilities

• Provide courteous, efficient checkout service.
• Assist pharmacists under supervision with prescription processing.
• Maintain store cleanliness and product merchandising.
• Handle inventory and pricing accuracy.
• Support pharmacy operations and customer care across departments.

Skills

Customer service

English fluency

Pharmacy support

Math skills

Education

Six months retail experience

PTCB certification

Tools

Pharmacy systems

Store POS systems

Job description

Walgreens Co. is hiring for a Pharmacy/Customer Experience role in Durham, NC. You will assist pharmacists under supervision, handle prescriptions, and deliver friendly, efficient service at the register while ensuring accuracy and regulatory compliance.

The position emphasizes customer care, inventory accuracy, and collaboration with store teams. Flexible scheduling, including evenings and weekends, is required to meet patient needs and store requirements.