Pharmacy Benefits Liaison (Hybrid/Remote)

UMass Memorial Health; Holden (MA); Hybrid; USD 33,000 - 48,000; Full time

Job summary

UMass Memorial Health is hiring a Pharmacy Technician to support benefit investigations, prior authorizations, and patient communications. The role involves inventory management, coordinating prescription delivery, and ensuring accurate documentation in the patient record.

The position offers a day shift in a hospital setting with potential for hybrid or remote work arrangements, depending on qualifications and department needs.

Qualifications

• Minimum of one year of related experience as a Pharmacy Technician.
• Proficiency in math and ability to use a computer.
• Ability to follow oral and written instructions with accuracy and dependability.
• Ability to work in a hybrid or remote environment.
• Positive work ethic and professional demeanor to promote teamwork.

Responsibilities

• Completes benefit investigations when requested by Advanced Therapeutics PharmD and APP team and correctly documents results in the patient electronic medical record.
• Submit prior authorizations to insurance via online or telephone methods; appeal as needed and follow up with insurance.
• Knowledgeable about manufacturer patient savings programs and communicates options to providers and patients clearly.
• Performs follow up calls to patients regarding insurance decisions, rejections, and prescription filling information.
• Maintains a perpetual inventory of medications from internal pharmacies and updates the clinic team daily.
• Coordinates prescription delivery with patients and Home Delivery pharmacy and queues prescriptions for delivery.
• Keeps a clean work area and assists in quality indicator monitoring.
• Participates in problem identification and Continuous Quality Improvement activities as part of the team.

Skills

Pharmacy technician experience

Math proficiency

Computer skills

Oral & written instructions

Hybrid/Remote work

Teamwork

Education

High school diploma or equivalent

Massachusetts Pharmacy License

PTCB or ExCPT certification

Job description

UMass Memorial Health is hiring a Pharmacy Technician to support benefit investigations, prior authorizations, and patient communications. The role involves inventory management, coordinating prescription delivery, and ensuring accurate documentation in the patient record.

The position offers a day shift in a hospital setting with potential for hybrid or remote work arrangements, depending on qualifications and department needs.