Pharmacy Associate

Lincare Holdings; Kansas City (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

A healthcare solutions provider in Kansas City is seeking an employee to manage customer communications, ensuring compliance with physician orders. The role involves answering questions, resolving issues, and processing orders in a computerized system. Candidates should be proficient in customer service, able to handle inbound and outbound calls, and meet performance objectives related to call handling and order processing.

Qualifications

• Excellent communication and customer service skills.
• Ability to document and enter data accurately.
• Understanding of regulatory requirements and physician directives.

Responsibilities

• Communicates with customers via inbound and outbound, manual and/or automated calls.
• Documents calls and enters customers' orders in computerized record keeping system.
• Verifies and updates demographic information such as address and telephone number.
• Provides customer education regarding products/services.
• Documents calls and enters orders in a computerized record keeping system.
• Verifies and updates demographic information such as address and telephone number.
• Meets performance objectives related to calls handled, orders processed, and data entry.

Skills

Customer communication

Data entry

Record keeping

Regulatory compliance

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. They operate within Board of Pharmacy Regulations.

Job Responsibilities

• Communicates with customers via inbound and outbound, manual and/or automated calls
• Assesses customer
• need for additional products/services
• compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Document calls and enter customers' orders in computerized record keeping system
• Verifies and updates demographic information such as address and telephone number
• Meet specific performance objectives related to number of calls handled, orders processed, time on call, time entering information, etc.