Pharmacy Access & Equipment Coordinator

001 University of Rochester; United States; On-site; USD 62,954,000 - 84,988,000; Full time

Job summary

University of Rochester is seeking a Pharmacy Access Representative III to manage medical equipment, verify insurance, and coordinate delivery of durable medical equipment. The role focuses on removing barriers to patient access and ensuring timely and accurate claims submission in a hospital setting.

The PAR III supports physician offices, case managers, and patients, and maintains adherence to confidentiality policies while delivering excellent customer service and coordination across

Qualifications

• At least 18 years of age.
• Associate’s degree in Medical, Secretarial, or related field and 4 years of relevant experience required.
• Or equivalent combination of education and experience.
• Capable of working independently with minimum supervision.
• Strong communication, problem-solving, and customer relations are required.
• Ability to multi-task, manage details, work under pressure, and maintain professionalism.

Responsibilities

• Manage medical equipment and supplies, and remove barriers to patient equipment access.
• Verify insurance coverage and determine patient costs; prepare documentation for payment.
• Coordinate with prescriber offices to obtain information for claims including prior authorization.
• Serve as liaison among patients, referral sources, insurance, and staff for coordinated care.
• Coordinate delivery and resupply of equipment with HME staff and couriers.
• Triages patient calls and monitors adherence to treatment; provide excellent customer service.

Skills

Phone etiquette

Customer service

Communication skills

Problem solving

Multi-tasking

Education

Associate’s degree in Medical/Secretarial or related field

4 years of relevant experience

Equivalent combination of education and experience

Tools

ASHP training

PTCB certification

Job description

University of Rochester is seeking a Pharmacy Access Representative III to manage medical equipment, verify insurance, and coordinate delivery of durable medical equipment. The role focuses on removing barriers to patient access and ensuring timely and accurate claims submission in a hospital setting.

The PAR III supports physician offices, case managers, and patients, and maintains adherence to confidentiality policies while delivering excellent customer service and coordination across