Pharma Support Services Specialist - Remote

Lensa; Des Moines (IA); Remote; USD 125,000 - 150,000; Full time

Job summary

A leading healthcare provider is seeking a Pharma Support Services Specialist to manage referral processes and ensure patient satisfaction. This entry-level position involves daily communication with patients and providers, requiring strong interpersonal skills and a detail-oriented approach. Join a company recognized for its commitment to exceptional care and inclusive culture.

Benefits

401k

Health Insurance

Paid Time off

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

Qualifications

• At least 1 year of experience in health insurance, specialty pharmacy, or similar role.
• Knowledge of insurances (Benefit Verifications/Prior Authorization) preferred.
• Ability to work independently and collaborate with cross-functional teams.

Responsibilities

• Communicate regularly with program representatives for referral coordination.
• Drive implementation and coordination of assigned referrals.
• Collect information and report according to program requirements.

Skills

Detail-oriented

Customer service focus

Interpersonal communication

Problem solving

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

Pharma Support Services Specialist - Remote

Pharma Support Services Specialist - Remote

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Lensa is the leading career site for job seekers at every stage of their career. Our client, Option Care Health, is seeking professionals. Apply via Lensa today!

Extraordinary Careers. Endless Possibilities.

With the nation’s largest home infusion provider, there is no limit to the growth of your career.

Option Care Health, Inc. is the largest independent home and alternate site infusion services provider in the United States. With over 8,000 team members including 5,000 clinicians, we work compassionately to elevate standards of care for patients with acute and chronic conditions in all 50 states. Through our clinical leadership, expertise and national scale, Option Care Health is re-imagining the infusion care experience for patients, customers and employees.

As a two-year recipient of the Gallup Exceptional Workplace Award, we recognize that part of being extraordinary is building a thriving workforce that is as unique as the patients and communities we serve. Join a company that is taking action to develop a culture that is inclusive, respectful, engaging and rewarding for all team members. Our organization requires extraordinary people to provide extraordinary care, so we are investing in a culture that attracts, hires and retains the best and brightest talent in healthcare.

Job Description Summary

The Specialist, Pharma Support Services serves as the designated representative on their assigned program(s) to ensure delivery of the referral management process to their external partners. The Specialist collaborates with the Clinical Product Support Team to ensure an understanding of assigned program(s) and contracted requirements. The Specialist will be accountable for referral service delivery as contracted. The Specialist will be measured on success in delivering per contracted KPI metrics and accurate and timely data collection/reporting for program(s). The Specialist of Pharma Support Services will be responsible for maintaining a positive relationship with pharma, HUB, and internal and external operational, sales, and patient registration teams. Working hours will be 8:30a-5p CT or ET

Job Description

Job Responsibilities (listed in order of importance and/or time spent)

• The Specialist will communicate on a regular basis with their assigned program(s) representatives to provide necessary referral coordination updates. The Specialist will work alongside local/internal operational partners, to drive implementation and coordination of the assigned referrals. This role requires daily communication with patients, providers, and assistance programs to support coordination and execution to contract obligations and overall patient satisfaction.
• The Specialist will communicate regularly with their assigned program(s) representatives to provide necessary referral coordination updates. The Specialist will work alongside local/internal operational partners to drive implementation and coordination of the assigned referrals.
• The Specialist will have daily communication with patients, providers, and assistance programs to support the coordination and execution to contract obligations and overall patient satisfaction.
• The Specialist will follow up with stakeholders to ensure assigned tasks are completed and initiate data/information collection and entry. Collects information relative to Program(s) and reports according to Program requirements.
• Participates in business review presentations/contractually agreed upon meetings as directed by our clients.
• Assists in developing related SOPs, workflow, and project plans for identified Program(s).
  
  

Supervisory Responsibilities

Does this position have supervisory responsibilities?

(i.e. hiring, recommending/approving promotions and pay increases, scheduling, performance reviews, discipline, etc.)

No - X

Yes

Basic Education And/or Experience Requirements

• High School Diploma or equivalent is required.
• At least 1 years of experience in a health insurance, specialty pharmacy, patient registration, or similar role with external facing responsibilities.
  
  

Basic Qualifications

• Knowledge of insurances (Benefit Verifications/Prior Authorization), in specialized pharmacy therapies preferred.
• Must be detail-oriented and have a high degree of customer service focus.
• Demonstrate effective interpersonal communication skills.
• Ability to work independently, problem solve, and collaborate with cross-functional team members and leadership across all levels of the organization.
• Proficient computer skills that include the ability to effectively use the Microsoft Office Suite tools.
  
  

Physician Demand Requirements

• Must be able to work on a personal computer or laptop computer for extended periods of time.
  
  

Preferred Qualifications & Interests (PQIs)

• One year of specialty pharmacy, home infusions, home care, or health insurance experience.
  
  

Due to state pay transparency laws, the full range for the position is below:

Salary to be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

Pay Range is $22.58-$37.64

Benefits

• 401k
• Dental Insurance
• Disability Insurance
• Health Insurance
• Life Insurance
• Paid Time off
• Vision Insurance
  
  

Option Care Health subscribes to a policy of equal employment opportunity, making employment available without regard to race, color, religion, national origin, citizenship status according to the Immigration Reform and Control Act of 1986, sex, sexual orientation, gender identity, age, disability, veteran status, or genetic information.

For over 40 years, Option Care Health has provided adult and pediatric patients with an alternative to hospital infusion therapy. With more than 2,900 clinical experts, Option Care Health is able to provide high-quality infusion services for nearly all patients with acute and chronic conditions across the United States, resulting in high quality outcomes at a significantly reduced cost. Option Care Health has more than 70 infusion pharmacies and 100 alternate treatment sites. We are guided by our purpose to provide extraordinary care that changes lives through a comprehensive approach to care along every step of the infusion therapy process including: intake coordination, insurance authorization, resources for financial assistance, education and customized treatments.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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