Pharma Oncology Omnichannel Experience Director

EVERSANA INTOUCH

New York (NY)

On-site

USD 150,000 - 210,000

Full time

6 days ago

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Job summary

EVERSANA INTOUCH is seeking a Group Director, Experience Strategy to lead omnichannel and personalized experiences across brands and portfolios. You will drive relationship-building, present insights, and guide strategy with senior stakeholders.

As a senior leader, you will shape deliverables like Website/IVA Strategy, Omnichannel Plans, and Content Plans, while ensuring accessibility and inclusion across programs. Join a collaborative, high-execution team driving client success.

Qualifications

Bachelor’s degree in marketing, communications, or a related field.
10+ years of experience in Omnichannel Strategy, Experience Strategy, Digital Strategy, or related field.
Experience in Oncology is a must due to client assignment.
Experience in the Pharmaceutical, Biotech, or Healthcare Marketing industries.

Responsibilities

Lead the execution of core and advanced Experience Strategy deliverables (Website/IVA Strategy, Omnichannel Plan, Content Plan).
Understand end-user needs and map user flows to reduce friction and improve accessibility.
Ensure alignment with brand strategy and create briefs and docs for program execution.
Determine omnichannel maturity and enable transformation across brands.
Analyze data to generate insights and translate into strategic recommendations.
Support leadership on organic growth and new business initiatives.
Collaborate with senior leadership to define innovative deliverables for client success.
Demonstrate commitment to diversity, equity, and inclusion and manage bias.