Pharma Incidents Coordinator - AI-Driven Ops & Compliance

Empower Pharmacy; Houston, Northern (TX, KY); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Empower Pharmacy seeks an Incidents Coordinator to drive rapid, compliant resolution of operational and quality incidents across its 503A/503B environments. You will own intake, triage, documentation, and cross-functional coordination using AI tools to improve speed and accuracy, in a hyper-growth setting.

The role emphasizes strong judgment, execution, and learning agility, with responsibilities spanning trend analysis, stakeholder alignment, and scalable process improvements for incident

Qualifications

• 2+ years in incident management or quality coordination in regulated environments.
• Experience with documenting standards, audits, and cross-functional collaboration.
• Experience using digital systems or AI-enabled platforms to manage workflows.

Responsibilities

• Incidents intake, triage, and escalation in regulated pharmacy operations.
• Coordinate cross-functional response and ensure rapid, compliant resolution.
• Monitor progress and document outcomes meeting quality standards.

Skills

Incident management

Quality coordination

AI analytics

Documentation

Cross-functional coordination

Education

Bachelor’s degree

Tools

AI analytics tools

Job description

Empower Pharmacy seeks an Incidents Coordinator to drive rapid, compliant resolution of operational and quality incidents across its 503A/503B environments. You will own intake, triage, documentation, and cross-functional coordination using AI tools to improve speed and accuracy, in a hyper-growth setting.

The role emphasizes strong judgment, execution, and learning agility, with responsibilities spanning trend analysis, stakeholder alignment, and scalable process improvements for incident