PGA Golf Professional

Berry Hills Country Club; Charleston (WV); On-site; USD 90,000 - 120,000; Full time

Job summary

Berry Hills Country Club seeks a Head Golf Professional to lead daily golf operations, the golf shop, and player development while upholding PGA standards. This role emphasizes strong member service, staff leadership, and event execution.

You will manage tournaments, coaching programs, and club fittings, collaborating with the GM and golf committee to drive an outstanding member and guest experience.

Qualifications

• PGA Class A member in good standing (PGA Certified Professional preferred).
• 3–5 years of progressive golf leadership experience as a Head Professional or First Assistant Professional at a private or premier semi-private facility.
• Experience with POS retail systems, tee sheet scheduling, GHIN, Golf Genius, and launch monitors.
• Bachelor's degree in Golf Management, Business Administration, or related field preferred.

Responsibilities

• Oversee all daily golf operations, including tee sheet management and pace of play protocols.
• Supervise cart operations, practice areas, and on-course safety.
• Recruit, train, and supervise all staff; maintain standards and service training.
• Plan and run member tournaments, events, and outings; manage registrations and scoring.
• Deliver private lessons and group clinics; develop junior and women's programs.
• Manage merchandising in the golf shop and supplier relationships.

Skills

Leadership

Guest service

Communication

Staff development

Education

Bachelor's degree in Golf Management

Tools

GHIN software

Golf Genius

POS retail systems

tee sheet scheduling

launch monitors

Job description

Overview

The Head Golf Professional serves as the visible leader and ambassador of the golf operation at Berry Hills Country Club. This individual manages all daily golf operations, the golf shop retail concession/inventory, player development initiatives, tournament operations, and staff leadership. Working closely with the General Manager, Golf Committee, and Golf Course Superintendent, the Head Golf Professional ensures an exceptional, high-touch member and guest experience while maintaining high PGA operational standards.

Experience Required

Required Credentials & Experience:

• PGA Membership: PGA Class "A" Member in good standing (PGA Certified Professional preferred).
• Experience: Minimum 3 to 5 years of progressive golf leadership experience as a Head Professional or First Assistant Professional at a private or premier semi-private facility.
• Technical Proficiency: Experience with POS retail systems, tee sheet scheduling, GHIN software, tournament management tools (Golf Genius), and golf launch monitors.
• Education: Bachelor's degree in Golf Management, Business Administration, or related field preferred.

Core Competencies & Skills:

• Exceptional interpersonal, verbal, and written communication skills.
• Demonstrated leadership ability with a track record of developing staff and building high-performing teams.
• Polished, approachable personality with an innate dedication to hospitality and member service.
• Strong business acumen with experience in retail budgeting, margin control, and event logistics.

Essential Responsibilities

Operations Management & Customer Experience

• Oversee all daily golf operations, including tee sheet management, pace of play protocols, player registration, bag drop service, and course safety guidelines.
• Supervise golf cart staging, cleanliness, safety, and secondary GPS administration.
• Oversee practice area operations (driving range, short game area, and 3D simulator bay), ensuring facilities are pristine, well-stocked with premium range balls, and organized.
• Maintain high visibility across the property, actively welcoming members and guests on the first tee, practice range, and clubhouse areas.
• Resolve member inquiries and feedback promptly with a guest-centric, solution-oriented approach.

Staff Leadership, Hiring, & Mentorship

• Recruit, hire, train, schedule, and supervise all assistant professionals, pro shop attendants, and outside service staff.
• Establish clear operational standards, professional appearance expectations, and service training protocols.
• Conduct regular staff evaluations and provide ongoing mentorship to foster career growth for junior golf professionals.
• Manage golf operations labor efficiency to align with approved seasonal operational budgets.

Tournaments, Leagues, and Outing Execution

• Plan, schedule, organize, and conduct a full calendar of member tournaments, member-guest events, club championships, and weekly leagues.
• Manage event registration, flighting, scoring, handicap tracking (GHIN), rules enforcement, and prize distributions using modern tournament software.
• Coordinate and execute approved corporate and private charity golf outings, maximizing non-dues revenue while protecting member access.
• Work directly with the Golf Course Superintendent on course setup, pin placements, and local rules for tournament play.

Player Development, Instruction & Club Fitting

• Deliver high-quality private lessons, group clinics, and specialized short-game workshops for golfers of all skill levels, ensuring members receive scheduling priority.
• Build and expand robust Junior Golf programs, including summer golf camps and PGA Junior League participation.
• Develop comprehensive Women's Golf programming, clinics, and introductory events designed to boost engagement and retention.
• Utilize modern instruction technology and launch monitors for custom club fitting, equipment recommendations, and member practice plans.

Merchandising & Retail Operations

• Manage a fully stocked, attractive Golf Shop offering premium apparel, equipment, accessories, and custom logo merchandise.
• Establish vendor relationships, negotiate terms, manage open-to-buy strategies, track inventory turnover, and analyze profit margins.
• Maintain clean, appealing merchandising displays and organize seasonal demo days with top golf manufacturers.

Financial Management & Club Governance

• Collaborate with the General Manager to develop annual operating and capital budgets for the golf department.
• Monitor monthly revenues and expenses, providing detailed reporting on rounds played, tournament yields, and retail sales.
• Serve as staff liaison to the Golf Committee, attending monthly meetings to present operational reports, golf calendar updates, and policy recommendations.

Benefits

Berry Hills Country Club offers a compensation package structured to reward excellence and performance. The financial package includes a competitive base salary commensurate with experience and qualifications.