1st Assistant Golf Professional

Make Golf Your Career; Bowling Green (FL); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Vision

Dental

Health

401k

Job summary

The Make Golf Your Career organization is seeking a 1st Assistant Golf Professional to assist the Head Golf Professional with golf shop and outside services, enhancing guest experiences and events. This role supports clinics, tournaments, outings, leagues and programs to strengthen service and the club's market position.

Ideal candidates hold a Bachelor degree (PGA Member preferred), have 3+ years in golf, and excel in retail, marketing, sales, and customer relations.

Qualifications

• Bachelor degree preferred.
• PGA Member preferred.
• Minimum 3 years in golf industry.
• Ability to read and write English.
• Strong customer service, sales and communication skills.

Responsibilities

• Assist in implementing company operating policies for golf shop and outside services.
• Handle cash flow in golf shop and balance with receipts.
• Monitor staff performance to meet customer service and productivity goals.
• Maintain clean and stocked merchandise displays.
• Prepare operating budgets and assist with forecasts and variances.
• Assist with physical inventory at month end.
• Track golf rounds, analyze customer preferences and service quality.
• Interact with pass-holders, members and guests professionally.
• Schedule tee times and handle inquiries and complaints.
• Plan and conduct lessons and golf clinics.
• Organize tournaments, outings and events.
• Be knowledgeable of shop merchandise and provide recommendations.
• Maintain ancillary services such as handicapping and driving range facilities.

Skills

Customer service

Sales

Marketing

Written/verbal communication

Guest relations

Education

Bachelor's degree (preferred)

PGA member (preferred)

Job description

Overview

The 1st Assistant Golf Professional (Assistant Head Golf Professional) assists the Head Golf Professional with all golf shop activities and outside services operations and is responsible for ensuring guests receive outstanding customer service, which meets or exceeds their expectations. The 1st Assistant Golf Pro is instrumental in organizing and implementing golf events, tournaments, outings, leagues, teaching clinics, and other golf programs designed to improve the Club's products and services as well as its competitive position in the marketplace.

Experience Required

Education: Bachelor degree, preferred. PGA Member preferred (Rate range based on levels, range $21-$25/hrly)

Experience: Minimum of 3 years' experience in the golf industry

Skills and Abilities: Demonstrated experience and capability in the areas of retailing, marketing and sales, customer service, and guest relations preferred. Demonstrated quality written, verbal, and interpersonal communication skills. Ability to analyze and solve problems, efficiently handle multiple duties under pressure with minimal supervision, work flexible hours as required including nights and weekends. Must present self in a positive and professional manner and appearance in all situations. Must also be able to read and write English.

Essential Responsibilities

• Assist in implementing applicable company operating, human resources, and safety policies and procedures pertaining to golf shop and outside service activities. Ensure procedures are followed to open, close, and secure the golf shop and storage buildings.
• Handle cash flow in the golf shop, ensuring that cash and credit card charges balance with sales receipts in accordance with operating procedures.
• Monitor the performance of assigned staff including golf shop attendants, starters, rangers, and outside service staff to ensure customer service standards and productivity goals are achieved.
• Ensure that the golf shop, storage areas, cart shed, and grounds are maintained per company cleanliness and appearance standards. Maintain clean, presentable, and fully stocked merchandise displays.
• Assist in the preparation operating and capital budgets. Provide assistance with financial forecasts and analyzing budget variances as appropriate.
• Assist with physical inventory at month end in accordance with inventory procedures.
• Ensure accurate tracking of types and quantity of golf rounds played. Monitor customer preferences, usage patterns, and satisfaction with company products and services. Assess the quality of internal and external customer service and speed of play. Recommend plans for continued improvement.
• Interact with pass-holders, members, and guests in a congenial and professional manner.
• Maintain pleasant and professional telephone manner at all times. Schedule tee times and handle customer inquiries and complaints in accordance with operating policies and procedures.
• Plan and conduct individual and group lesson programs and golf clinics.
• Assist with organizing and implementing tournaments, group outings and special events. Ensure efficient operation and coordination of golf shop, cart service, and other services as applicable.
• Be fully knowledgeable of golf shop merchandise. Sell merchandise and provide suggestions to patrons as appropriate to meet their needs.
• Assist with organizing and maintaining ancillary services such as the handicapping system, membership programs, and driving range facilities.
• Assure the efficient and timely submission of all required reports.

Benefits

• Vision
• Dental
• Health
• 401k