1st Assistant Golf Professional

Encore Leisure Group, LLC; Georgetown (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

The Club at Berry Creek is seeking an experienced 1st Assistant Golf Professional to join a dynamic team in Georgetown, Texas. This role focuses on delivering exceptional guest service and supporting golf shop operations and programs.

Responsibilities include staff coordination, program development, and maintaining a first-class environment for members and guests, with emphasis on professional conduct and teamwork.

Qualifications

• Three years head golf professional experience or as an assistant under a head golf professional
• High School Diploma or GED preferred

Responsibilities

• Assist the Director of Golf Operations with Golf Shop, Outside Guest Services, Driving Range and Cart Maintenance staff.
• Provide a personable, professional environment with superior customer service at all times.
• Develop golf programs and services with other assistants to foster passion for golf and good sportsmanship.

Skills

Leadership

Customer service

Golf knowledge

Communication

Teamwork

Problem solving

Education

Three years head golf professional experience or under supervision

High School Diploma or GED preferred

Tools

PGA Certification

POS System

Golf Cart Operation

Job description

The Club at Berry Creek is looking for an experienced 1st Assistant Golf Professional to join a dynamic team.

POSITION DESCRIPTION SUMMARY

The 1st Assistant Golf Professional is responsible for promoting the game of golf through leadership and an operational structure that provides a “first class” environment for our guests.

ESSENTIAL FUNCTIONS AND ACCOUNTABILITIES

• Assists the Director of Golf Ops with all Golf Shop, Outside Guest Services, Driving Range, and Cart Maintenance staff
• Provide a personable and professional golf environment that is highly focused on providing superior customer service at all times
• Work with assistant professionals to develop golf programs and services that foster a passion for golf, good sportsmanship, and commitment to our Club.

Golf Shop Operations

• Acts as Administrator for the Golf Shop POS System
• Ensure to provide the appropriate training to the staff
• Cover shift at Pro Shop as needed
• Coordinates activities of the Golf Shop personnel to assist in merchandise sales, tagging, and stocking
• Works with Assistant Golf Professionals to ensure the tee sheet is managed properly
• Handle and resolve customer complaints or issues when arises
• Works with the Merchandiser to assure the Golf Shop is well stocked with the appropriate amount of inventory.
• Assists the Merchandiser in the scheduling and processing of the quarterly physical inventory.
• This job description is not a complete list of specific duties, nor restricts management’s right to assign or reassign duties and responsibilities to this job at any time

Skills

• Professional and effective verbal and written communication skills required. Must be able to adapt communication style to suit different audience
• Effective facilitation skills to facilitate a presentation
• Must have strong interpersonal skills
• Must be able to work under pressure in a fast paced environment
• Must be able to work with the diverse working environment such as age, cultures, languages, and genders
• Must have strong customer service skill. Previous experience in resolving customer complaints is highly desirable

SOCIAL SKILLS

• Must demonstrate a positive attitude at all times
• Must provide outstanding customer service to all internal and external customers

CERTIFICATIONS/LICENSES

• Must have a valid Driver’s License
• Must have good standing PGA Certification

Working Conditions

• Must be able to work a flexible schedule including day, evening, weekdays, weekends and holiday based on the business needs
• Must be able to both indoors with A/C and outdoors
• General Office Equipment: printers, copiers, facsimile, laminating machine, shredders, PC (Windows, Microsoft Office suite)
• Golf Operation Equipment: Golf Carts, POS system, Cashier, GPS systems, Ball Pickers
• Must be able to stand, sit, bend, stretch, pull, and lift up to 50 lbs.

EDUCATION AND/OR EXPERIENCE

• Must have at least three (3) years of head golf professional experience or an Assistant that has been working under a head golf professional for a minimum three (3) years
• High School Diploma or GED preferred

REPORTING RELATIONSHIPS

• Directly To: Director of Golf Operations/ General Manager & Assistant General Manager

EQUAL EMPLOYMENT OPPORTUNITY

The club is an Equal Opportunity Employer.

We do not discriminate on the basis of race, color, religion, national origin, ancestry, sex, gender identity or expression, sexual orientation, age, disability, genetic information, veteran status, or any other category protected by applicable law.