PFS Representative Neuroscience

Banner Health; Scottsdale (AZ); On-site; USD 25,000 - 36,000; Full time

Job summary

Banner Health in Scottsdale, Arizona seeks an experienced PFS/Front Office Representative for our Neurology Clinic. You will train at Banner University Medical Center Phoenix until the Scottsdale facility opens in early 2027, then support registration, insurance verification, appointment coordination and financial counseling.

The role emphasizes exceptional customer service, accurate data entry, insurance eligibility checks, and posting payments at the point of service to maximize reimbursement

Qualifications

• Registration/check-in processes and data entry for patients.
• Verifies insurance eligibility and obtains referrals and authorizations.
• Collects patient liabilities and explains financial policies.

Responsibilities

• Registers patients and collects signatures per policy.
• Verifies insurance benefits and obtains referrals and authorizations.
• Collects patient liabilities and explains financial policies.
• Enters payments and balances cash drawer daily.
• Schedules appointments and maximizes payer reimbursement within plan provisions.
• Communicates with patients, staff and care teams to ensure smooth flow.
• Responds to requests for medical records per policy.

Job description

Primary City/State: Scottsdale, Arizona

Department Name: Neurology-SHC

Work Shift: Day

Job Category: Revenue Cycle

Find your path in health care. Our team members make Banner Health a Great Place To Work. Learn how you can join our dedicated team of professionals.

We are seeking an experienced candidate with established knowledge to join the opening team at our new Scottsdale facility, anticipated to launch in early 2027. If selected, you will train at our Banner University Medical Center in Phoenix until the facility's opening date, bringing your expertise and passion for excellence to help shape the foundation of this exciting new location.

As a PFS/Front Office Representative in our Neurology Clinic, you will be a key point of contact for patients, providing exceptional customer service while supporting registration, insurance verification, appointment coordination, authorizations, and financial counseling. In this role, you will work closely with patients, providers, and care teams to ensure a seamless experience throughout the continuum of care, helping patients understand their benefits, address financial questions, and navigate the healthcare process with confidence. The ideal candidate is organized, compassionate, and able to thrive in a fast-paced environment while delivering accurate, timely support to both patients and staff.

Schedule : Monday - Friday 8am-5pm

Banner University Medical Group is our nonprofit faculty practice plan associated with the University of Arizona Colleges of Medicine in Phoenix and Tucson. Our 1,100-plus clinicians provide primary and specialty care to patients at highly ranked Banner - University Medical Centers and dozens of clinics while providing mentorship to more than 1,200 residents and fellows. Our practice values and encourages the three-part mission of academic medicine: research, education and excellent patient care.

POSITION SUMMARY

This position coordinates a smooth patient flow process by answering phones, scheduling patient appointments, providing registration of patient and insurance information, obtaining required signatures following established processes, procedures and standards. This position also verifies insurance coverage, validates referrals and authorizations, collects patient liability and provides financial guidance to patients to maximize medical services reimbursement efforts. This also includes accurately posting patients at the point of service and releasing information in accordance with organizational and compliance policies and guidelines.

CORE FUNCTIONS

• Performs registration/check-in processes, including but not limited to performing data entry activities, providing patients with appropriate information and intake forms, obtaining necessary signatures and generating population health summary.
• Verifies insurance eligibility benefits for services rendered with the payors and documents appropriately. Assists in obtaining or validating pre-certification, referrals, and authorizations
• Calculates and collects patient liability according to verification of insurance benefits and expected reimbursement. Explains and provides financial policies and available resources for alternative payment arrangements to patients and their families.
• Enters payments/charges for services rendered and performs daily payment/charge reconciliation in a timely and accurate manner. Balances cash drawer at the beginning and end of the day and prepares daily bank deposit with necessary paperwork sent to centralized billing for record purposes.
• Schedules office visits and procedures within the medical practice(s) and external practices as necessary. Maximizes reimbursement by scheduling patients in accordance with payor plan provisions. Confirms patient appointments for the following day as necessary and ensures patients are properly prepared for visits.
• Demonstrates proactive interpersonal communications skills while dealing with patient concerns through telephone calls, emails and in-person conversations. Optimizes patient flow by using effective customer service/communication skills by communicating to internal and external customers, care team, management, centralized services and HIMS.
• Assists in responding to requests for patient medical records according to company policies and procedures, and state and federal laws.
• Provides a variety of patient services to assist in patient flow including but not limited to escorting patients, taking vitals and patient history, assisting in patient treatment, distributing mail and fax information, ordering supplies, etc.
• Works independently under regular supervision and follows structured work routines. Works in a fast paced, multi-task environment with high volume and immediacy needs requiring independent decision making and sound judgment to prior