PFS Representative Neuroscience

Banner Health; Phoenix (AZ); On-site; USD 36,000 - 48,000; Full time

Job summary

Banner Health seeks a PFS/Front Office Representative for its Scottsdale Neurology Clinic. You will support patient registration, insurance verification, appointment coordination, and financial counseling, delivering courteous service throughout the patient journey.

The role trains at Banner University Medical Center in Phoenix until the Scottsdale facility opens in early 2027. You will work closely with patients, providers and staff to ensure smooth check-ins, accurate billing, and timely

Qualifications

• Must have knowledge of patient financial services, billing or insurance processes.
• Ability to manage multiple tasks with minimal supervision in a fast-paced setting.
• Strong interpersonal, oral and written communication skills.

Responsibilities

• Performs registration/check-in and data entry, collects signatures and forms.
• Verifies insurance eligibility and assists with pre-certifications/authorizations.
• Calculates and collects patient liability; explains financial policies.
• Enters payments/charges and reconciles daily transactions; balances cash drawer.
• Schedules office visits and procedures; confirms next-day appointments.
• Maintains effective communication with patients, care teams and staff.
• Responds to records requests and assists with patient services to support flow.
• Adheres to privacy policies and organizational compliance guidelines.

Skills

Registration

Insurance verification

Appointment scheduling

Financial counseling

Customer service

Education

High school diploma/GED

Job description

Primary City/State: Scottsdale, Arizona Department Name: Neurology-SHC Work Shift: Day Job Category: Revenue Cycle Additional Job Description Find your path in health care. Our team members make Banner Health a Great Place To Work®. Learn how you can join our dedicated team of professionals.

We are seeking an experienced candidate with established knowledge to join the opening team at our new Scottsdale facility, anticipated to launch in early 2027. If selected, you will train at our Banner University Medical Center in Phoenix until the facility's opening date, bringing your expertise and passion for excellence to help shape the foundation of this exciting new location.

Click Here to learn more about our Scottsdale Health Center: https://www.bannerhealth.com/banner-scottsdale

As a PFS/Front Office Representative in our Neurology Clinic, you will be a key point of contact for patients, providing exceptional customer service while supporting registration, insurance verification, appointment coordination, authorizations, and financial counseling.

In this role, you will work closely with patients, providers, and care teams to ensure a seamless experience throughout the continuum of care, helping patients understand their benefits, address financial questions, and navigate the healthcare process with confidence.

The ideal candidate is organized, compassionate, and able to thrive in a fast-paced environment while delivering accurate, timely support to both patients and staff.

Schedule: Monday - Friday 8am-5pm

Banner University Medical Group is our nonprofit faculty practice plan associated with the University of Arizona Colleges of Medicine in Phoenix and Tucson. Our 1,100-plus clinicians provide primary and specialty care to patients at highly ranked Banner - University Medical Centers and dozens of clinics while providing mentorship to more than 1,200 residents and fellows.

Our practice values and encourages the three-part mission of academic medicine: research, education and excellent patient care.

POSITION SUMMARY

This position coordinates a smooth patient flow process by answering phones, scheduling patient appointments, providing registration of patient and insurance information, obtaining required signatures following established processes, procedures and standards. This position also verifies insurance coverage, validates referrals and authorizations, collects patient liability and provides financial guidance to patients to maximize medical services reimbursement efforts. This also includes accurately posting patients at the point of service and releasing information in accordance with organizational and compliance policies and guidelines.

CORE FUNCTIONS

1. Performs registration/check-in processes, including but not limited to performing data entry activities, providing patients with appropriate information and intake forms, obtaining necessary signatures and generating population health summary.
2. Verifies insurance eligibility benefits for services rendered with the payors and documents appropriately. Assists in obtaining or validating pre-certification, referrals, and authorizations
3. Calculates and collects patient liability according to verification of insurance benefits and expected reimbursement. Explains and provides financial policies and available resources for alternative payment arrangements to patients and their families.
4. Enter payments/charges for services rendered and performs daily payment/charge reconciliation in a timely and accurate manner. Balances cash drawer at the beginning and end of the day and prepares daily bank deposit with necessary paperwork sent to centralized billing for record purposes.
5. Schedules office visits and procedures within the medical practice(s) and external practices as necessary. Maximizes reimbursement by scheduling patients in accordance with payor plan provisions. Confirms patient appointments for the following day as necessary and ensures patients are properly prepared for visits.
6. Demonstrates proactive interpersonal communications skills while dealing with patient concerns through telephone calls, emails and in-person conversations. Optimizes patient flow by using effective customer service/communication skills by communicating to internal and external customers, care team, management, centralized services and HIMS.
7. Assists in responding to requests for patient medical records according to company policies and procedures, and state and federal laws.
8. Provides a variety of patient services to assist in patient flow including but not limited to escorting patients, taking vitals and patient history, assisting in patient treatment, distributing mail and fax information, ordering supplies, etc.
9. Works independently under regular supervision and follows structured work routines. Works in a fast paced, multi-task environment with high volume and immediacy needs requiring independent decision making and sound judgment to prioritize work and ensure appropriateness and timeliness of each patient’s care. This position requires the ability to retain large amounts of changing payor information/knowledge crucial to attaining reimbursement for the services provided. Primary external customers include patients and their families, physician office staff and third party payors.

MINIMUM QUALIFICATIONS

High school diploma/GED or equivalent working knowledge. Requires knowledge of patient financial services, financial, collecting services or insurance industry experience processes normally acquired over one or more years of work experience. Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work independently. Requires strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences. Strong knowledge in the use of common office software, word processing, spreadsheet, and database software are required. Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. An Arizona Criminal History Affidavit must be signed upon hire.

PREFERRED QUALIFICATIONS

Work experience with the Company’s systems and processes is preferred. Previous cash collections experience is preferred. Additional related education and/or experience preferred.

EEO Statement: EEO/Disabled/Veterans

Our organization supports a drug-free work environment. Privacy Policy: Privacy Policy

Banner Health Overview

Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee. We are proud to offer a comprehensive benefit package for all benefit-eligible positions. Please visit our Benefits Guide for more information.

EEO/Disabled/Veterans

Banner Health supports a drug-free work environment. Privacy Policy