Front Office PFS Representative

Banner Health; United States; In loco; USD 25.000 - 33.000; Tempo pieno

Descrizione del lavoro

Banner Health is seeking a Front Office/PFS Representative in Sun City, AZ. You will be the first point of contact for patients, handling check-in/out, scheduling, insurance verification, and payments while maintaining patient records and delivering excellent service.

The role emphasizes strong communication, multitasking in a fast-paced setting, and collaboration with the care team to ensure a positive patient experience. Schedule: Mon-Fri, 8:30a-5p.

Competenze

• High school diploma or equivalent required.
• Experience in patient financial services or insurance processes preferred.
• Ability to manage multiple tasks with minimal supervision.
• Strong interpersonal, oral, and written communication skills.

Mansioni

• Greet patients and visitors, check in/out, and schedule appointments.
• Verify insurance eligibility and obtain pre-certifications as needed.
• Collect payments and explain financial policies to patients.
• Enter data, maintain records, and balance cash as required.
• Answer phone calls and assist with patient records and requests.

Conoscenze

Customer service

Data entry

Interpersonal skills

Communication

Formazione

High school diploma / GED

Strumenti

Office software

Billing software

Descrizione del lavoro

Location & Shift

Primary City/State: Sun City, Arizona Department Name: BMG-BSHRI-Sun City Work Shift: Day Job Category: Revenue Cycle

About Banner Health

Great careers are built at Banner Health. We understand that talented health care professionals appreciate having options. We are proud to offer our team members many career and lifestyle choices throughout our network of facilities.

About the Role

As a Front Office/PFS Representative, you have the opportunity to apply your excellent customer service as you are the first point of contact to patients and visitors. You'll work collectively with a dedicated group of healthcare professionals to ensure patients have a positive experience. Key responsibilities in this role include but are not limited to; greeting patients, scheduling appointments, verifying insurance information, checking patients in and out, answering phone calls, maintaining patient records and collecting payment. This is a perfect opportunity to apply your great customer service skills and make patients and visitors feel welcomed.

Schedule: Monday - Friday 8:30a - 5pm

Core Functions

• Performs registration/check-in processes, including but not limited to performing data entry activities, providing patients with appropriate information and intake forms, obtaining necessary signatures and generating population health summary.
• Verifies insurance eligibility benefits for services rendered with the payors and documents appropriately. Assists in obtaining or validating pre-certification, referrals, and authorizations.
• Calculates and collects patient liability according to verification of insurance benefits and expected reimbursement. Explains and provides financial policies and available resources for alternative payment arrangements to patients and their families.
• Enters payments/charges for services rendered and performs daily payment/charge reconciliation in a timely and accurate manner. Balances cash drawer at the beginning and end of the day and prepares daily bank deposit with necessary paperwork sent to centralized billing for record purposes.
• Schedules office visits and procedures within the medical practice(s) and external practices as necessary. Maximizes reimbursement by scheduling patients in accordance with payor plan provisions. Confirms patient appointments for the following day as necessary and ensures patients are properly prepared for visits.
• Demonstrates proactive interpersonal communications skills while dealing with patient concerns through telephone calls, emails and in-person conversations. Optimizes patient flow by using effective customer service/communication skills by communicating to internal and external customers, care team, management, centralized services and HIMS.
• Assists in responding to requests for patient medical records according to company policies and procedures, and state and federal laws.
• Provides a variety of patient services to assist in patient flow including but not limited to escorting patients, taking vitals and patient history, assisting in patient treatment, distributing mail and fax information, ordering supplies, etc.
• Works independently under regular supervision and follows structured work routines. Works in a fast paced, multi-task environment with high volume and immediacy needs requiring independent decision making and sound judgment to prioritize work and ensure appropriateness and timeliness of each patient’s care. This position requires the ability to retain large amounts of changing payor information/knowledge crucial to attaining reimbursement for the services provided. Primary external customers include patients and their families, physician office staff and third party payors.

Minimum Qualifications

• High school diploma/GED or equivalent working knowledge.
• Requires knowledge of patient financial services, financial, collecting services or insurance industry experience processes normally acquired over one or more years of work experience.
• Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work independently.
• Requires strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences.
• Strong knowledge in the use of common office software, word processing, spreadsheet, and database software are required.
• Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment.
• An Arizona Criminal History Affidavit must be signed upon hire.

Preferred Qualifications

• Work experience with the Company’s systems and processes is preferred.
• Previous cash collections experience is preferred.
• Additional related education and/or experience preferred.

EEO Statement

EEO/Disabled/Veterans Banner Health supports a drug-free work environment.

Additional Information

Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee. We are proud to offer a comprehensive benefit package for all benefit-eligible positions. Please visit our Benefits Guide for more information.

Privacy Policy

Privacy Policy Banner Health supports a drug-free work environment. Privacy Policy