Customer Service Representative

Experis Technology Group; Houston (TX); On-site; USD 36,000 - 50,000; Full time

Job summary

Experis Technology Group is seeking a customer-focused Customer Service Representative to support B2B customers in a fast-paced manufacturing environment in Houston, TX. The role manages customer orders from entry to delivery and uses SAP/ERP to ensure accuracy and timely communication with customers.

The ideal candidate has 3+ years of B2B customer service experience in manufacturing or industrial sectors and proficiency in SAP.

Qualifications

• 3+ years of B2B customer service in manufacturing or industrial fields.
• Experience in high-volume, fast-paced environments.
• Proficient with SAP or similar ERP system.
• Strong MS Office skills, especially Outlook and Excel.
• Excellent communication and problem-solving skills.

Responsibilities

• Process customer purchase orders, including entry, maintenance, and updates within SAP or a similar ERP system.
• Monitor open orders, track shipments, and communicate order status to customers.
• Collaborate with Planning, Manufacturing, Logistics, and Warehouse teams to ensure timely fulfillment.
• Investigate and resolve customer concerns, order discrepancies, shortages, and shipment issues.
• Maintain accurate customer records and documentation while delivering high customer satisfaction.

Skills

Communication

Problem-solving

Multitasking

Customer focus

Education

High school diploma or equivalent

Tools

SAP/ERP

Job description

Our client is seeking a customer-focused Customer Service Representative to support B2B customers in a fast-paced manufacturing and industrial environment. This role is responsible for managing customer orders, coordinating with internal supply chain teams, resolving customer inquiries, and ensuring exceptional service from order placement through delivery. The ideal candidate will have experience working with SAP or similar ERP systems and a strong background in manufacturing, industrial products, chemical, oil & gas, or related industries.

Job Title: Customer Service representative (ERP-B2B) Location: Houston, TX Pay Range: $31/hr on W2

What’s the Job?

• Process customer purchase orders, including order entry, maintenance, and updates within SAP or a similar ERP system.
• Monitor open orders, track shipments, and communicate order status and delivery updates to customers.
• Collaborate with Planning, Manufacturing, Logistics, and Warehouse teams to ensure timely and accurate order fulfillment.
• Investigate and resolve customer concerns, order discrepancies, shortages, and shipment issues in a professional and timely manner.
• Maintain accurate customer records, documentation, and inventory-related information while delivering a high level of customer satisfaction.

What’s Needed?

• 3+ years of customer service experience in a business-to-business (B2B) environment, preferably within manufacturing, chemical, oil & gas, industrial, or export-related industries.
• Experience working in high-volume, fast-paced environments with the ability to manage multiple priorities effectively.
• Proficiency with SAP or a comparable ERP system, including order management, shipment tracking, inventory review, and customer account support.
• Strong Microsoft Office skills, particularly in Outlook and Excel, along with excellent organizational and documentation abilities.
• Excellent communication, problem-solving, and relationship-building skills with a proactive, customer-focused mindset and the ability to handle escalations professionally.

Ideal Candidate

The ideal candidate is a detail-oriented customer service professional with experience supporting customers in manufacturing or industrial environments. They possess strong ERP/SAP knowledge, thrive in fast-paced settings, work effectively across cross-functional teams, and are committed to delivering an exceptional customer experience while ensuring accurate order fulfillment and customer satisfaction.