Customer Service Representative

Sapp Bros, Inc.; Omaha (NE); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Gym membership reimbursement

Tuition assistance

Employee discounts

Job summary

Sapp Bros., Inc. is hiring a Petroleum Customer Service Representative to join our Omaha, NE team. You will support walk-in and phone customers, manage orders, provide pricing, and coordinate with internal sales and procurement to ensure timely deliveries.

We value reliability and teamwork; expect strong communication, multitasking, and a willingness to learn our ERP systems (SAP/Oracle). Competitive pay, benefits, and growth opportunities accompany this role.

Qualifications

• High school diploma.
• 2+ years of customer service, logistics, sales, or account management experience.
• Experience with ERP systems like SAP or Oracle (preferred).
• Knowledge of the petroleum industry is a big plus!
• Excellent communication and multitasking skills to coordinate with customers and teams.

Responsibilities

• Support walk-in and phone customers, along with internal sales teams, by managing orders and distributor buy-backs efficiently and accurately.
• Provide accurate product pricing and connect customers with the right team members to finalize sales.
• Build expert-level knowledge of our products to answer questions and resolve issues like a pro.
• Keep customers informed of new products, promotions, and specials.
• Initiate and track orders in our ERP system, ensuring smooth deliveries.
• Collaborate with Procurement, Inventory, and Warehouse teams to meet customer needs on time.
• Promote safe product handling practices while ensuring customer satisfaction.
• Use Salesforce to support customers and sales teams effectively.
• Schedule service calls, document completed work, and keep things running smoothly.

Skills

Customer service

Logistics

Sales

Multitasking

Communication

Education

High School Diploma

Tools

SAP

Oracle

Job description

Description

Join Our Team as a Full-Time Petroleum Customer Service Representative! $21-$23 per hour
At Sapp Bros., we're all about building lasting partnerships by delivering top-notch petroleum products, exceptional service, and creative solutions that go above and beyond. We’re looking for a self-driven and dedicated Petroleum Customer Service Representative to join our Omaha, NE, team and help us continue exceeding customer expectations.

What You’ll Do

As a key player in our Petroleum Division, you’ll:

• Support walk-in and phone customers, along with internal sales teams, by managing orders and distributor buy-backs efficiently and accurately.
• Provide accurate product pricing and connect customers with the right team members to finalize sales.
• Build expert-level knowledge of our products to answer questions and resolve issues like a pro.
• Keep customers informed of new products, promotions, and specials.
• Initiate and track orders in our ERP system, ensuring smooth deliveries.
• Collaborate with Procurement, Inventory, and Warehouse teams to meet customer needs on time.
• Promote safe product handling practices while ensuring customer satisfaction.
• Use Salesforce to support customers and sales teams effectively.
• Schedule service calls, document completed work, and keep things running smoothly.

Qualifications

What Makes You a Great Fit

• A high school diploma.
• 2+ years of customer service, logistics, sales, or account management experience.
• Experience with ERP systems like SAP or Oracle (preferred).
• Knowledge of the petroleum industry is a big plus!
• Excellent communication and multitasking skills to coordinate with customers and teams.

Why Sapp Bros.

When you join us, you’re not just getting a job you’re becoming part of a team that values quality, integrity, and growth. At Sapp Bros., we believe in blessing and serving others, which drives everything we do.

• Competitive pay and room to advance.
• Comprehensive benefits: health, dental, vision, life insurance, 401(k) with company match, and more!
• Perks like gym membership reimbursement, tuition assistance, and employee discounts (including 25¢ off per gallon of gas and diesel).
• A fun, supportive environment with a culture that promotes from within.