Pet Wellness Concierge | Vet Clinic (Flexible Hours, Benefits)

Northlake Veterinary Hospital, LLC; Mandeville (LA); On-site; USD 1,929,000 - 3,031,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k

Life Insurance

Disability insurance

Employee Assistance Program (EAP)

Teladoc access

Pet discounts

Job summary

Northlake Veterinary Hospital, LLC in Mandeville, LA, is seeking a friendly receptionist to manage multi-line calls, greet clients warmly, and coordinate appointments and payments with accuracy.

You will educate clients on preventative care and hospital services while maintaining empathetic, professional interactions with every pet and owner. A flexible schedule including some weekends/holidays is required.

Qualifications

• Passion for excellent customer service with a positive, caring demeanor.
• Strong communication skills for handling clients and teammates.
• Excellent organization and multitasking in a fast-paced reception area.
• Team-first mindset and ability to work independently when needed.
• Experience with veterinary software is preferred; flexible schedule including some weekends/holidays.

Responsibilities

• Be the Director of First Impressions: manage a multi-line phone system, greet clients with a positive attitude, reflect compassionate care.
• Ensure Seamless Care Coordination: maintain medical records, manage appointments, handle financial transactions.
• Advocate for Pet Health: educate clients on preventative care and hospital services for every pet.
• Embodies Compassion and Empathy: remain a calming presence, treating each pet with care.

Skills

Customer service

Communication

Organizational skills

Team collaboration

Veterinary software

Tools

Vet software

Job description

Northlake Veterinary Hospital, LLC in Mandeville, LA, is seeking a friendly receptionist to manage multi-line calls, greet clients warmly, and coordinate appointments and payments with accuracy.

You will educate clients on preventative care and hospital services while maintaining empathetic, professional interactions with every pet and owner. A flexible schedule including some weekends/holidays is required.