Pet Wellness Concierge & Front Desk Pro

Cypress Fairhaven Animal Hospital, LLC; Town of Texas (WI); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401k plan

Life Insurance

Disability coverage

EAP

Teladoc access

Pet care discount

Educational assistance

Job summary

Cypress Fairhaven Animal Hospital in Cypress, TX is seeking a friendly receptionist to join a collaborative veterinary team. You will manage a multi-line phone system, greet clients, and coordinate appointments, while processing transactions with accuracy and warmth.

We value compassion, clear communication, and a strong customer-service mindset. Experience with veterinary software is preferred, and a flexible schedule including some weekends/holidays is required.

Qualifications

• Experience in customer service or frontline hospitality is preferred.
• Ability to manage busy front-desk environment with professionalism.
• Flexibility to work weekends/holidays as required.

Responsibilities

• Be the Director of First Impressions: manage multi-line phone, greet clients, reflect compassionate care.
• Ensure Seamless Care Coordination: maintain records, schedule appointments, handle transactions.
• Advocate for Pet Health: educate clients on preventive care and hospital services.
• Emb ody Compassion and Empathy: be a calming presence for clients and pets.

Skills

Customer service

Communication

Multitasking

Team collaboration

Vet software

Tools

Vet software

Job description

Cypress Fairhaven Animal Hospital in Cypress, TX is seeking a friendly receptionist to join a collaborative veterinary team. You will manage a multi-line phone system, greet clients, and coordinate appointments, while processing transactions with accuracy and warmth.

We value compassion, clear communication, and a strong customer-service mindset. Experience with veterinary software is preferred, and a flexible schedule including some weekends/holidays is required.