Pet Training Specialist — Elevate Pets and Pet Parents

PetSmart; Maxwell (TX); Sur place; USD 19 000 - 28 000; Plein temps

Avantages offerts par ce poste

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Résumé du poste

PetSmart’s Pet Training Instructor role focuses on engaging with pet parents and their pets while delivering training services according to PetSmart’s curriculum. The position emphasizes educating customers about training benefits and ensuring a high-quality pet parent experience.

As part of our team, you will actively sell classes, maintain training paperwork, and support store colleagues with expertise on pet training benefits.

Qualifications

• 1-2 years of retail experience in a customer-focused environment.
• Accredited in PetSmart Training Instructor Course
• Proficiency in computer applications.
• Ability to react under pressure and maintain composure.
• Flexibility in schedule, able to work evenings, weekends, and holidays as needed
• Strong organizational skills and attention to detail.
• Strong written and verbal communication skills.

Responsabilités

• Responsible for pet parent experience and outcomes conducted over the telephone, in person or online, and responding to pet parent concerns.
• Actively sell training classes in store, over the phone and online.
• Educates pet parents about the benefits of our entire pet training curriculum.
• Maintains all paperwork related to pet training.
• Educates fellow associates and acts as the subject matter expert for their location on the benefits of pet training.
• Schedules training classes as outlined by the Company expectations.
• Responsible for creating a safe environment for the people and pets in their classes and surrounding areas of the store.
• Ensures the pet training area and surrounding areas are clean and presentable.
• Recognize associates for their contributions to selling pet training.
• Responsible for taking immediate action when a sick/injured pet is identified in the store; transport to the vet as needed.
• Recommends, informs and sells merchandise and services.
• Assists and works in other departments as required. Other duties may be assigned.
• Participates in our culture of Belonging and Recognition.
• Follows all Company Policies and Procedures.

Connaissances

Customer service

Computer proficiency

Communication skills

Flexible schedule

Formation

PetSmart Training Instructor Course

Description du poste

PetSmart’s Pet Training Instructor role focuses on engaging with pet parents and their pets while delivering training services according to PetSmart’s curriculum. The position emphasizes educating customers about training benefits and ensuring a high-quality pet parent experience.

As part of our team, you will actively sell classes, maintain training paperwork, and support store colleagues with expertise on pet training benefits.