Pet Training Specialist — Inspire Pet Parents

PetSmart; Franklin (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart’s Pet Training Instructor plays a key role in engaging with pet parents and their pets, delivering training services per the company curriculum, and promoting the benefits of the full training program.

The position involves educating customers, selling classes, and maintaining paperwork while upholding PetSmart’s values and policies across store locations. Strong communication and organizational skills are essential for success.

Qualifications

• 1-2 years of retail experience in a customer-focused environment.
• Accredited in PetSmart Training Instructor Course
• Proficiency in computer applications.
• Ability to react under pressure and maintain composure.
• Flexibility in schedule, able to work evenings, weekends, and holidays as needed
• Strong organizational skills and attention to detail.
• Strong written and verbal communication skills.

Responsibilities

• Responsible for pet parent experience and outcomes conducted over the telephone, in person or online.
• Actively sell training classes in store, over the phone and online.
• Educates pet parents about the benefits of our entire pet training curriculum.
• Maintains all paperwork related to pet training.
• Educates fellow associates and acts as the subject matter expert for their location on the benefits of pet training.
• Schedules training classes as outlined by the Company expectations.
• Responsible for creating a safe environment for the people and pets in their classes and surrounding areas of the store.
• Ensures the pet training area and surrounding areas are clean and presentable.
• Recognize associates for their contributions to selling pet training.
• Responsible for taking immediate action when a sick/injured pet is identified in the store; transport to the vet as needed.
• Recommends, informs and sells merchandise and services.
• Assists and works in other departments as required. Other duties may be assigned.
• Participates in our culture of Belonging and Recognition.
• Follows all Company Policies and Procedures.

Skills

Retail experience

Computer literacy

Communication skills

Organizational skills

Flexibility

Education

PetSmart Training Instructor Course accreditation

Job description

PetSmart’s Pet Training Instructor plays a key role in engaging with pet parents and their pets, delivering training services per the company curriculum, and promoting the benefits of the full training program.

The position involves educating customers, selling classes, and maintaining paperwork while upholding PetSmart’s values and policies across store locations. Strong communication and organizational skills are essential for success.