Pet Supply Lead — Elevate Sales & Service

Ace-Hardware; Sugar Grove Township (IL); On-site; USD 52,000 - 74,000; Full time

Job summary

Ace Hardware in Sugar Grove Township, IL is seeking a Pet Supply Manager to oversee daily operations of the Pet Supply department and maximize sales and profitability. You will manage staff, stock, merchandising, and customer service while controlling expenses and ensuring safety and training standards.

You will partner with the Store Manager to hire, train, and develop associates, forecast staffing, and deliver strong department results through effective leadership and knowledge of pet products.

Qualifications

• Experience leading a retail team in pet or related retail.
• Strong leadership, communication and problem-solving skills.
• Ability to train staff and drive department sales.
• Familiar with POS systems and basic Excel capability.

Responsibilities

• Foster petcentric culture and deliver excellent customer service.
• Lead department team to maintain store conditions and service.
• Drive department sales, answer questions and meet customer needs.
• Collaborate with Store Manager to hire, train and develop staff.
• Ensure proper merchandising, stock levels, and accuracy of reports.
• Forecast scheduling needs to meet customer demand and safety standards.
• Communicate daily goals to Associates and supervise task completion.
• Maintain safety culture and adhere to safety policies.
• Manage department financial results to meet or exceed budgeted sales and margins.
• Coordinate with distributors on credits and rotation procedures.

Skills

Leadership

Customer service

Communication

Problem solving

Sales drive

Team building

POS systems

Excel

Training & development

Education

High School degree

College preferred

Tools

POS system

Excel

Job description

Ace Hardware in Sugar Grove Township, IL is seeking a Pet Supply Manager to oversee daily operations of the Pet Supply department and maximize sales and profitability. You will manage staff, stock, merchandising, and customer service while controlling expenses and ensuring safety and training standards.

You will partner with the Store Manager to hire, train, and develop associates, forecast staffing, and deliver strong department results through effective leadership and knowledge of pet products.