Pet Store Team Leader – Coaching, Ops & Community

LH Mercantile, LLC; Hanover Township (IL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Life Insurance

401(k)

Paid PTO

Flexible Spending

Weekly Pay

Employee Discount

Career Advancement

Job summary

LH Mercantile, LLC is a locally owned Pet Supplies Plus franchise offering pet care, grooming and curbside pickup services. The team is focused on delivering a neighborly shopping experience with a strong emphasis on pet knowledge.

The Full-Time Key Team Leader role supports store operations, team coaching, and community outreach, including managing daily coverage and adherence to policies to ensure a welcoming and safe environment for customers and pets.

Qualifications

• 2+ years of retail experience with leadership potential.
• Genuine passion for pets and interest in pet care.
• Strong communication, leadership, and attention to detail.
• Ability to multitask and thrive in a fast-paced environment.
• Flexible schedule, including weekends, evenings and holidays.

Responsibilities

• Provide management coverage as the manager-on-duty, ensuring smooth operations and adherence to standards when store leaders are offsite.
• Uphold and reinforce company policies and procedures (animal care, safety, cleanliness, and security) to deliver a consistent, high-quality neighbor experience.
• Perform operational tasks such as signage, price changes, and cashier record updates to ensure compliance and accuracy.
• Contribute to recruiting, onboarding, and supporting the development of team members through coaching and daily reinforcement of store expectations.
• Drive social media content, liaison to marketing team, support local events and community outreach.

Skills

Leadership

Communication

Attention to detail

Retail experience

Multitasking

Job description

LH Mercantile, LLC is a locally owned Pet Supplies Plus franchise offering pet care, grooming and curbside pickup services. The team is focused on delivering a neighborly shopping experience with a strong emphasis on pet knowledge.

The Full-Time Key Team Leader role supports store operations, team coaching, and community outreach, including managing daily coverage and adherence to policies to ensure a welcoming and safe environment for customers and pets.