Pet Store Team Lead: Customer Service & Ops

Petsense by Tractor Supply; Lebanon (MO); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Petsense by Tractor Supply in Missouri seeks a capable team member to support Store Manager and Assistant Store Manager in executing operational, sales, and merchandising goals while delivering outstanding customer service.

The role emphasizes maintaining a safe, productive environment, training staff on policies, and promoting care for live animals, inventory, and loss prevention; requires flexibility and reliable attendance with varied shifts.

Qualifications

• Retail experience and/or pet/live animal knowledge is strongly preferred.
• Supervisory experience preferred.
• High school diploma or equivalent preferred; reading, writing and counting ability required.

Responsibilities

• Maintain regular and predictable attendance.
• Work varied hours, including nights, weekends, and overtime as needed.
• Promote a safe and productive work environment by following policies.
• Assist Store Manager/Asst. Store Manager in executing merchandising and sales initiatives.
• Handle customer concerns to ensure a positive experience.
• Perform basic merchandising, pricing and stock duties as required.

Skills

Retail experience

Supervisory experience

Pet/live animal knowledge

Interpersonal skills

Basic computer skills

Reading writing counting

Education

High school diploma or equivalent

Job description

Petsense by Tractor Supply in Missouri seeks a capable team member to support Store Manager and Assistant Store Manager in executing operational, sales, and merchandising goals while delivering outstanding customer service.

The role emphasizes maintaining a safe, productive environment, training staff on policies, and promoting care for live animals, inventory, and loss prevention; requires flexibility and reliable attendance with varied shifts.