Pet Store Shift Supervisor - Lead, Service & Ops

Wag N' Wash 3039; Mansfield (TX); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Employee discounts

401(k)

401(k) matching

Opportunity for advancement

Paid time off

Job summary

Wag N Wash 3039 in Mansfield, TX is hiring a Store Shift Supervisor to lead the team during your shift and ensure a great experience for every neighbor and their pets. You will balance customer service, team support, and daily operations to keep the store running smoothly.

The role emphasizes leading by example, delivering outstanding service, and maintaining a clean, safe store. Flexible schedules and opportunities for advancement are part of the position.

Qualifications

• 2+ years of retail experience
• Strong customer service and sales skills
• Basic proficiency with Microsoft Office or similar tools
• Ability to stand, lift up to 65 lbs and perform physical store tasks
• Flexible schedules (evenings, weekends, holidays)
• Must be 18+ years old and able to meet hiring requirements set by the local franchise owner

Responsibilities

• Lead team members by example, delivering excellent customer service
• Support daily operations and ensure a smooth, efficient shift
• Assign tasks and help team members manage priorities and time
• Assist customers with product selection and provide recommendations
• Process transactions, support the register, and handle returns or issues
• Place and manage special orders and online order fulfillment
• Reconcile cash drawers and complete end-of-day procedures
• Maintain a clean, safe, and organized store environment
• Step in to support the team wherever needed during busy periods

Skills

Customer service

Leadership

Sales skills

Multitasking

Tools

Microsoft Office

Job description

Wag N Wash 3039 in Mansfield, TX is hiring a Store Shift Supervisor to lead the team during your shift and ensure a great experience for every neighbor and their pets. You will balance customer service, team support, and daily operations to keep the store running smoothly.

The role emphasizes leading by example, delivering outstanding service, and maintaining a clean, safe store. Flexible schedules and opportunities for advancement are part of the position.