Key Holder

Wag N' Wash 3039; Mansfield (TX); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Employee discounts

401(k)

401(k) matching

Opportunity for advancement

Paid time off

Job summary

Wag N Wash 3039 in Mansfield, TX is hiring a Store Shift Supervisor to lead the team during your shift and ensure a great experience for every neighbor and their pets. You will balance customer service, team support, and daily operations to keep the store running smoothly.

The role emphasizes leading by example, delivering outstanding service, and maintaining a clean, safe store. Flexible schedules and opportunities for advancement are part of the position.

Qualifications

• 2+ years of retail experience
• Strong customer service and sales skills
• Basic proficiency with Microsoft Office or similar tools
• Ability to stand, lift up to 65 lbs and perform physical store tasks
• Flexible schedules (evenings, weekends, holidays)
• Must be 18+ years old and able to meet hiring requirements set by the local franchise owner

Responsibilities

• Lead team members by example, delivering excellent customer service
• Support daily operations and ensure a smooth, efficient shift
• Assign tasks and help team members manage priorities and time
• Assist customers with product selection and provide recommendations
• Process transactions, support the register, and handle returns or issues
• Place and manage special orders and online order fulfillment
• Reconcile cash drawers and complete end-of-day procedures
• Maintain a clean, safe, and organized store environment
• Step in to support the team wherever needed during busy periods

Skills

Customer service

Leadership

Sales skills

Multitasking

Tools

Microsoft Office

Job description

Benefits:

• Employee discounts
• 401(k)
• 401(k) matching
• Opportunity for advancement
• Paid time off

Do you believe pets are more than animals—they’re family? Are you a dependable leader who can support a team, keep operations running smoothly, and step in wherever needed?

As a Store Shift Supervisor at Wag N Wash, you’ll help lead the team during your shift, ensuring a great experience for every neighbor and their pets. You’ll balance customer service, team support, and daily operations to keep the store running efficiently.

What You’ll Do

• Lead team members by example, delivering excellent customer service
• Support daily operations and help ensure a smooth, efficient shift
• Assign tasks and help team members manage priorities and time
• Assist customers with product selection and provide recommendations
• Process transactions, support the register, and handle returns or issues
• Place and manage special orders and online order fulfillment
• Reconcile cash drawers and complete end-of-day procedures
• Maintain a clean, safe, and organized store environment
• Step in to support the team wherever needed during busy periods

You May Be a Great Fit If You

• Are a reliable, hands-on leader who leads by example
• Have strong customer service and communication skills
• Are organized and able to manage multiple tasks at once
• Thrive in a fast-paced, team-oriented environment
• Enjoy working with pets and people

Requirements and Responsibilities

• 2+ years of retail experience
• Strong customer service and sales skills
• Basic proficiency with Microsoft Office or similar tools
• Ability to stand, bend, stoop, twist, and move for extended periods of time
• Ability to lift up to 65 lbs
• Ability to climb ladders and perform physical store tasks
• Reliable transportation and ability to work flexible schedules (evenings, weekends, holidays)
• Must be 18+ years old and able to meet hiring requirements set by the local franchise owner