Pet-Centric Store Leader: Team Growth & Service

Wag N' Wash 3039; Mansfield (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts

401(k) matching

Bonus based on performance

Paid time off

Job summary

Wag N' Wash is seeking a Store Team Leader in Mansfield, TX to steer a high-performing team and deliver a pet-centric guest experience. You will own store performance, develop your staff, and cultivate a fun, engaging environment where pets and people thrive.

You will lead by example in customer service and operations, drive sales and services, and mentor teammates through feedback and training. A friendly, community-focused ethos is essential for success.

Qualifications

• 2+ years of retail leadership experience.
• Bachelor’s degree or equivalent work experience preferred (High School Diploma/GED required).
• Strong communication and leadership skills.
• Basic proficiency with Microsoft Office or similar tools.
• Ability to lift up to 50 lbs and perform physical tasks (climbing, bending, kneeling).
• Reliable transportation and ability to work flexible schedules.
• Must be 18+ years old and able to meet hiring requirements set by the local franchise owner.

Responsibilities

• Lead and develop your team by setting the example in customer service and operations.
• Drive store performance including sales, grooming/services, and neighbor engagement.
• Analyze results and implement plans to improve productivity and profitability.
• Create and manage weekly schedules to maximize team efficiency.
• Hire, onboard, and support a fully staffed, high-performing team.
• Coach team members through ongoing feedback, training, and development.
• Maintain a clean, safe, and well-run store environment (animal care, safety, and operations).
• Build relationships in the community and support local events and partnerships.
• Foster a fun, positive culture centered around pets, people, and teamwork.

Skills

Retail leadership

Communication skills

Team development

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office

Job description

Wag N' Wash is seeking a Store Team Leader in Mansfield, TX to steer a high-performing team and deliver a pet-centric guest experience. You will own store performance, develop your staff, and cultivate a fun, engaging environment where pets and people thrive.

You will lead by example in customer service and operations, drive sales and services, and mentor teammates through feedback and training. A friendly, community-focused ethos is essential for success.