Pet Store Shift Leader: Service, Ops & Growth

Pet Supplies Plus; Cleveland (TN); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Employee Discounts

Flexible Schedules

Pay Increases & Pet Care Training

Promotion From Within Culture

Medical, Dental & Vision Plans (Full‑&

Health Savings & Flexible Spending

Paid Time Off (Full-Time)

Job summary

Pet Supplies Plus in Cleveland, TN is seeking a Store Shift Supervisor who loves pets and delivering neighborly service. You will lead daily operations, assist customers, greet regulars, and reinforce store standards.

You bring at least 2 years of retail experience, strong sales and customer service, and the ability to manage responsibilities when leaders are offsite. This full-time role offers flexible schedules and growth opportunities.

Qualifications

• A high school diploma or GED.
• 2+ years of retail experience.
• Proficiency in Microsoft Office.
• Strong sales and customer service skills are a must.
• Ability to operate all equipment, including a forklift, to run the store and lift up to 50 pounds.
• Flexible schedules, reliable transportation, pass drug screening where allowed by law, and be 18+.

Responsibilities

• assist a neighbor in choosing the perfect toy for a lab who loves to fetch
• stop to greet weekly regular Bruno the Chihuahua when he comes in with his human mom
• show a fourth grader how to test the water in his fish tank
• set an example for the other team members in delivering fantastic neighborly service
• assist the store’s team leaders by reinforcing the daily operational procedures and performance expectation
• engage with PSP neighbors and smile in the face of puppy breath while delivering PAWsome service

Skills

Customer service

Sales

Team leadership potential

Education

High school diploma or GED

Tools

Microsoft Office

Forklift operation

Job description

Pet Supplies Plus in Cleveland, TN is seeking a Store Shift Supervisor who loves pets and delivering neighborly service. You will lead daily operations, assist customers, greet regulars, and reinforce store standards.

You bring at least 2 years of retail experience, strong sales and customer service, and the ability to manage responsibilities when leaders are offsite. This full-time role offers flexible schedules and growth opportunities.