Pet Store Leader – Open/Close, Customer & Pet Care

Petco; Austin (TX); On-site; USD 31,000 - 42,000; Full time

Job summary

Petco in Austin is seeking a Key Holder to be a trusted member of the leadership team. You will help ensure smooth daily operations, deliver exceptional customer service, and provide a safe environment for pets, partners, and customers.

You’ll supervise partners, open and close the store, manage cash handling, merchandising, and inventory, and be the primary on-floor leader when management isn’t present. This role is ideal for someone who enjoys leading on the floor, solving problems in the

Qualifications

• Previous retail experience required; key holder or supervisory experience preferred.
• Strong leadership, problem-solving, and decision‑making skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and thrive in a fast‑paced environment.
• Basic math skills and experience handling cash and transactions.
• Reliable, responsible, and detail oriented.

Responsibilities

• Uphold Petco’s animal care standards and safety.
• Deliver friendly, knowledgeable service to every customer.
• Supervise store partners and support training on the floor.
• Open and close the store, manage cash handling and security.
• Execute merchandising standards and maintain store appearance.
• Assist with inventory activities and communication with leadership.
• Act as primary on-floor contact in the absence of store management.

Skills

Leadership

Customer Service

Cash Handling

Communication

Multitasking

Tools

POS system

Job description

Petco in Austin is seeking a Key Holder to be a trusted member of the leadership team. You will help ensure smooth daily operations, deliver exceptional customer service, and provide a safe environment for pets, partners, and customers.

You’ll supervise partners, open and close the store, manage cash handling, merchandising, and inventory, and be the primary on-floor leader when management isn’t present. This role is ideal for someone who enjoys leading on the floor, solving problems in the