Pet Store Leader & Customer Experience Coach

Tahoepetstation; Reno (NV); On-site; USD 42,000 - 64,000; Full time

Job summary

Pet Station is seeking an Assistant Store Manager (ASM) to support the Store Manager in leading daily store operations, drive sales, and deliver an exceptional customer experience. You will help with team development, inventory accuracy, and adherence to safety standards, while acting as Store Manager in their absence.

The role emphasizes coaching, scheduling, and hands-on leadership in a fast-paced environment that cares for animals.

Qualifications

• 1-2 years of previous retail or leadership experience.
• Strong communication and interpersonal skills.
• Ability to multitask and prioritize effectively.
• Customer-focused mindset.
• Passion for animals and pet care.

Responsibilities

• Support the Store Manager in leading, coaching, and developing store team.
• Drive sales performance and ensure excellent customer service standards.
• Assist with scheduling, labor management, and daily operations.
• Maintain inventory accuracy and merchandising standards.
• Ensure proper care and safety of in-store animals.
• Enforce company policies, procedures, and safety standards.
• Act as Manager on Duty in absence of Store Manager.
• Escalate operational or staffing issues as needed.

Skills

Leadership

Operations

Labor Management

Customer Service

Communication

Problem Solving

Compliance

Adaptability

Job description

Pet Station is seeking an Assistant Store Manager (ASM) to support the Store Manager in leading daily store operations, drive sales, and deliver an exceptional customer experience. You will help with team development, inventory accuracy, and adherence to safety standards, while acting as Store Manager in their absence.

The role emphasizes coaching, scheduling, and hands-on leadership in a fast-paced environment that cares for animals.