Pet Store Floor Leader — Elevate Customer Experience

Petco Animal Supplies, Inc.; Great Barrington (MA); On-site; USD 23,000 - 36,000; Full time

Benefits offered by this job

Purpose-driven work

Leadership growth

Inclusive team culture

Career stepping stone

Job summary

Petco Animal Supplies, Inc. in Massachusetts is seeking a Key Holder to help ensure smooth daily operations, outstanding customer service, and a safe, welcoming store environment for pets, partners, and customers.

You will open and close the store, supervise partners, and serve as the point of contact in management's absence, delivering leadership on the floor and solving issues to maintain a great customer experience.

Qualifications

• Previous retail experience required; key holder or supervisory experience preferred.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and thrive in a fast-paced environment.
• Basic math skills and experience handling cash and transactions.

Responsibilities

• Open and close the store.
• Supervise partners and act as a point of contact when management is not present.
• Lead on the sales floor, solve problems in the moment, and deliver a great customer experience.
• Maintain store operations, merchandising, and inventory tasks.
• Provide guidance to partners during shifts and ensure safety and policy compliance.

Skills

Retail leadership

Customer service

Cash handling

Communication

Multitasking

Job description

Petco Animal Supplies, Inc. in Massachusetts is seeking a Key Holder to help ensure smooth daily operations, outstanding customer service, and a safe, welcoming store environment for pets, partners, and customers.

You will open and close the store, supervise partners, and serve as the point of contact in management's absence, delivering leadership on the floor and solving issues to maintain a great customer experience.