Pet Specialty Shop Manager — Customer Experience Leader

Ultipro; Fargo (ND); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

ESOP

401(k) Roth

Associates discounts

Health coverage

Accident insurance

Hospital indemnity insurance

Employee Assistance Program

Paid time off

Holiday pay

Maternity leave

Bereavement leave

Job summary

Scheels in Fargo, ND is hiring a Retail Sales Associate to deliver a WOW customer experience and drive sales. You will maintain product knowledge and assist in training, ensuring accurate displays and organized backstock. This role supports the store team with inventory management and exceptional service.

The position requires a high school diploma or GED and 1–3 months of related experience; candidates should be able to work varied hours, including evenings and weekends. ESOP benefits apply.

Qualifications

• High school diploma or GED required.
• 1-3 months of related experience or training.
• Equivalent combination of education and experience.

Responsibilities

• Deliver exceptional customer service and engage with customers to determine needs, promoting Scheels Visa Card.
• Maintain expert-level product knowledge and lead product knowledge training for other associates.
• Consistently meet or exceed personal sales goals while delivering a high-quality customer experience.
• Manage inventory by running and analyzing Internal Flash Reports.
• Effectively maintain an organized backstock while ensuring merchandise is displayed and replenished on the sales floor.
• Ensure product displays are accurate through price tagging, sales stickers, and signage.
• Maintain a professional appearance, positive attitude, and team-oriented atmosphere.
• Communicate professionally with other associates, the Scheels Campus, and Vendors/Sales Representatives.
• Ensure work area is clean, organized and safe.
• Ability to perform basic math; operations using currency, measurements and percentages.
• Ability to work assigned schedule; evenings, weekends and holidays, including product knowledge meetings.

Skills

Customer service

Sales

Product knowledge

Teamwork

Basic math

Education

High school diploma or GED

1-3 months related experience or training

Job description

Scheels in Fargo, ND is hiring a Retail Sales Associate to deliver a WOW customer experience and drive sales. You will maintain product knowledge and assist in training, ensuring accurate displays and organized backstock. This role supports the store team with inventory management and exceptional service.

The position requires a high school diploma or GED and 1–3 months of related experience; candidates should be able to work varied hours, including evenings and weekends. ESOP benefits apply.