Pet Services & Guest Experience Specialist

Kids for the Future; Chicago (IL); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

PTO & Sick time

Job summary

PUPS Pet Club seeks a Customer Service Representative to assist customers in person, by phone, and via email with services and merchandise. You will educate customers on offerings and help them choose suitable packages while ensuring excellent service.

Responsibilities include greeting customers, handling reservations for grooming, training, and daycare, processing payments, and assisting the Pet Care Team, all while upholding safety protocols and representing the club professionally.

Qualifications

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Ability to demonstrate knowledge-based customer service skills; utilizing various sales techniques.
• Proficiency with office and sales equipment (phones, computers, printers, point of sale, reservation software).
• Ability to prioritize tasks and to delegate them when appropriate.

Responsibilities

• Greet ing and interact ing with customers and PUPS Members in person, through digital communication, and over the phone.
• Consult ing with customers and Members to understand their needs and preferences; advising and offering PUPS services and merchandise to meet and exceed their needs.
• Proactively and professionally resolving customer and Member concerns; ensuring client satisfaction while maintaining business integrity.
• Maintaining schedule and reservation system; managing and booking reservations for grooming, training, daycare appointments.
• Collecting and processing payments using the store point of sale system.
• Assisting Pet Care Team; performing Daycare Attendant duties as assigned or as necessary.
• Adhering to all pet and human safety protocols at all times.
• Communicating effectively with PUPS Members and Club Team Members.
• Professionally and positively representing PUPS by conducting yourself in a manner that is in the best interest of PUPS Pet Club, PUPS Members, and Club Team Members.

Job description

PUPS Pet Club seeks a Customer Service Representative to assist customers in person, by phone, and via email with services and merchandise. You will educate customers on offerings and help them choose suitable packages while ensuring excellent service.

Responsibilities include greeting customers, handling reservations for grooming, training, and daycare, processing payments, and assisting the Pet Care Team, all while upholding safety protocols and representing the club professionally.