Customer Service Representative- South Loop

Kids for the Future; Chicago (IL); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

PTO & Sick time

Job summary

PUPS Pet Club seeks a Customer Service Representative to assist customers in person, by phone, and via email with services and merchandise. You will educate customers on offerings and help them choose suitable packages while ensuring excellent service.

Responsibilities include greeting customers, handling reservations for grooming, training, and daycare, processing payments, and assisting the Pet Care Team, all while upholding safety protocols and representing the club professionally.

Qualifications

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Ability to demonstrate knowledge-based customer service skills; utilizing various sales techniques.
• Proficiency with office and sales equipment (phones, computers, printers, point of sale, reservation software).
• Ability to prioritize tasks and to delegate them when appropriate.

Responsibilities

• Greet ing and interact ing with customers and PUPS Members in person, through digital communication, and over the phone.
• Consult ing with customers and Members to understand their needs and preferences; advising and offering PUPS services and merchandise to meet and exceed their needs.
• Proactively and professionally resolving customer and Member concerns; ensuring client satisfaction while maintaining business integrity.
• Maintaining schedule and reservation system; managing and booking reservations for grooming, training, daycare appointments.
• Collecting and processing payments using the store point of sale system.
• Assisting Pet Care Team; performing Daycare Attendant duties as assigned or as necessary.
• Adhering to all pet and human safety protocols at all times.
• Communicating effectively with PUPS Members and Club Team Members.
• Professionally and positively representing PUPS by conducting yourself in a manner that is in the best interest of PUPS Pet Club, PUPS Members, and Club Team Members.

Job description

• Location 1332 South Michigan Ave,Chicago, IL, 60605,United States
• Base Pay $17.05 - $21.00 / Year
• Employee Type FT Non-Exempt

Description

Job Summary:

The Customers Services Representative ( C SR) will assist customers with purchasing services and merchandise . This role is pivotal to the education of customers on the services and packages offered by PUPS Pet Club. With a thorough understanding of PUPS offerings, and with a focus on excellent customer service, C SRs will assist customers in person, on the phones , and through email communication.

Essential functions and responsibilities :

Greet ing and interact ing with customers and PUPS Members in person, through digital communication, and over the phone.

Consult ing with customers and Members to understand their needs and preferences ; advising and offering PUPS services and merchandise to meet and exceed their needs.

Proactively and professionally resolving customer and Member concerns; ensuring client satisfaction while maintaining business integrity.

Maintaining schedule and reservation system; managing and booking reservations for grooming, training, daycare appointments.

C ollecting and processing payment s using the store point of sale system.

Assisting Pet Care Team; performing Daycare A ttendant duties as assigned or as necessary.

Adhering to all pet and human safety protocols at all times .

Communicating effectively with PUPS Members and Club Team Members.

Professionally and positively representing PUPS by conducting yourself in a manner that is in the best interest of PUPS Pet Club, PUPS Members, and Club Team Members.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications :

Excellent verbal and written communication skills; utilizing active listening and effective communication techniques.

Excellent interpersonal and customer service skills.

Ability to d emonstrate knowledge-based customer service skills ; utiliz ing various sales techniques.

Proficiency with using office and sales equipment (phones, computers, printers, point of sale, reservation software).

Ability to prioritize tasks and to delegate them when appropriate .

Ability to function well independently and at times stressful environment.

Education and Experience:

High school diploma or GED.

1 to 3 years of sales, retail, or customer service experience preferred.

Basic computer skills including a point-of-sale (POS) system preferred.

Physical Requirements: PUPS Team Members routinely perform the following physical demands. All PUPS Team Members are expected to perform these physical requirements with or without reasonable accommodation.

Stand and/or walk for up to 6 hours without a break.

Kneel, bend, squat, and twist their body .

Repetitively complete hand and arm movements; reach, grab, pull, and push objects.

Perform duties in an environment with loud sounds from animals and smells from pet waste and cleaning chemicals.

Lift up to 50lbs with or without assistance .

PTO & Sick time (Team members can accrue up to 40 hours of Sick Time per year)