Pet Sales Manager & Team Coach

Petland Corporate Stores; Athens (OH); Vor Ort; USD 40.000 - 60.000; Vollzeit

Zusammenfassung

Petland Corporate Stores in Ohio is seeking a Sales Manager to develop Pet Counselors and ensure their sales approach aligns with Petland's mission—matching the right pet with the right customer and meeting both parties' needs.

You will directly supervise store associates, interview and train Pet Counselors, and drive customer service excellence, sales performance, and team motivation across the floor.

Qualifikationen

• Associate degree (AA) or equivalent from a two-year college or technical school, or six months to one-year related experience and/or training, or equivalent combination of education and experience preferred.
• Sales and POS experience preferred.

Aufgaben

• Directly supervise store associates as it relates to sales and sales processes.
• Interviews, hires, and trains Pet Counselors and plans, assigns, and reviews employee performance in related areas of responsibility.
• Educates, motivates and develops Pet Counselors to provide great customer sales and service experiences during every customer interaction.
• Maintains a strong presence in our store, guiding Pet Counselors toward customer interactions, providing regular feedback on those interactions, and mentoring associates on an ongoing basis in a manner that best ensures their success.
• Helps Pet Counselors maximize customer counts, average ticket sales and dollars per hour.
• Monitors sales by department and sub-department as well as the ratios between pets and associated supplies.
• Helps staff maintain positive morale, reinforces the Petland culture, establishes and maintains positive community relations, and stresses the importance of all.
• Analyzes sales history and financial results with General Manager to determine course for continual improvement.

Kenntnisse

Attention to Detail

Time Management

Teamwork

Customer Service

Motivation

Professionalism

Ausbildung

Associate degree or equivalent

Jobbeschreibung

Petland Corporate Stores in Ohio is seeking a Sales Manager to develop Pet Counselors and ensure their sales approach aligns with Petland's mission—matching the right pet with the right customer and meeting both parties' needs.

You will directly supervise store associates, interview and train Pet Counselors, and drive customer service excellence, sales performance, and team motivation across the floor.