Sales Manager

Petland Corporate Stores; Chillicothe (OH); On-site; USD 40,000 - 50,000; Full time

Job summary

A regional pet store chain in Chillicothe, Ohio is seeking a dedicated team leader to oversee store associates and ensure exceptional customer service. The role involves training Pet Counselors to help match pets with families, analyzing sales data for improvements, and fostering a positive work environment. Applicants should have an associate degree or equivalent experience in sales. This position is perfect for those passionate about animals and committed to team success.

Qualifications

• Associate degree (AA) or equivalent from a two-year college or technical school preferred.
• Sales and Point of Sale (POS) experience preferred.

Responsibilities

• Supervise store associates and train new Pet Counselors.
• Ensure high customer service standards during every interaction.
• Analyze sales history with General Manager for improvement.

Skills

Attention to Detail

Time Management

Teamwork

Customer Service

Motivation

Professionalism

Education

Associate degree or equivalent

Job description

Petland is more than a job, it’s a pet loving community. We’re looking for people with an unwavering love for animals who want to build or advance their career in a fun and rewarding environment. Imagine coming to work every day knowing that you help create lasting connections between pets and their new families. Turn your pet passion into a fulfilling career at Petland!

• Helps develop Petland’s Pet Counselors and ensure these sales professionals embrace Petland’s mission of matching the right pet with the right customer and meeting the needs of both.
• Directly supervises store associates as it relates to sales and sales processes.
• Interviews, hires, and trains Pet Counselors and plans, assigns, and reviews employee performance in related areas of responsibility.
• Educates, motivates and develops Pet Counselors to provide great customer sales and service experiences during every customer interaction.
• Maintains a strong presence in our store, guiding Pet Counselors toward customer interactions, providing regular feedback on those interactions, and mentoring associates on an ongoing basis in a manner that best ensures their success.
• Helps Pet Counselors maximize customer counts, average ticket sales and dollarsper hour.
• Monitors sales by department and sub-department as well as the ratios between pets and associated supplies.
• Helps staff maintain positive morale, reinforces the Petland culture, establishes and maintains positive community relations, and stresses the importance of all.
• Analyzes sales history and financial results with General Manager to determine course for continual improvement.

REQUIRED SKILLS:

• Attention to Detail
• Time Management
• Teamwork
• Customer Service
• Motivation
• Professionalism

REQUIRED EDUCATION AND/OR TRAINING:

• Associate degree (AA) or equivalent from a two-year college or technical school, or six months to one-year related experience and/or training, or equivalent combination of education and experience preferred. Sales and Point of Sale (POS) experience preferred.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Standing – Continually required to stand
• Walking –Continually required to walk
• Sitting - Occasionally required to sit
• Travelling – Occasionally required to travel
• Finger Dexterity - Continually required to utilize hand and finger dexterity
• Climb, Bend, Balance, Stoop, Kneel or Crawl - Frequently required to climb, balance, bend, stoop, kneel or crawl
• Talking/Hearing - Continually required to talk or hear
• Visual Accuity - Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard
• Lifting/Pushing/Carrying – Occasionally required to lift more than 50 lbs. at a time with frequent lifting, pushing, or carrying of up to 30 lbs.

EEO Statement: Petland is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, pregnancy, national origin, age, mental or physical disabilities, military or veteran status, sexual orientation, or gender identity status. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Those applicants requiring reasonable accommodation to the application and/or interview process should notify Petland’s Department of Human Resources.