Pet Resort Supervisor

K9 Resorts Luxury Pet Hotel; United States; On-site; USD 35,000 - 55,000; Full time

Job summary

A top pet care facility in the United States is seeking a Pet Resort Supervisor to oversee operations and staff in a luxury environment. The ideal candidate must have at least 1 year of supervisory experience in pet boarding or high-end retail, possess excellent interpersonal skills, and demonstrate effective communication and problem-solving abilities. Flexibility and strong customer service skills are essential, along with a passion for pets. This position offers opportunities for advancement in a supportive work culture.

Qualifications

• Minimum of 1 year supervisory experience in pet boarding or luxury hospitality.
• Outstanding interpersonal relationship-building and coaching skills.
• Ability to remain calm under highly stressful situations.
• Dependable and responsible with effective communication.

Responsibilities

• Care for all guests while ensuring compliance with company goals.
• Maintain a strong resort culture based on company values.
• Ensure a healthy and safe work environment.
• Empower and provide feedback to employees.
• Manage cleaning and disinfecting procedures.

Skills

Interpersonal relationship-building

Employee coaching

Effective communication

Problem-solving

Ability to work under stress

Job description

Role:

Pet Resort Supervisor

Job Summary:

As a Pet Resort Supervisor at K9 Resorts of Wellington, you will bring energy, enthusiasm, and leadership to our team. You must love working with both people and dogs, assisting the General Manager in day-to-day operations while overseeing employees in all aspects of the resort. Flexibility and strong customer service skills are essential, as you will fill in wherever needed. Some weekend and holiday hours are required.

Responsibilities:

• Assure all guests are cared for in compliance with company goals.
• Maintain a strong resort culture by following Company Values and Mission.
• Ensure a healthy and safe work environment.
• Empower employees to take responsibility for their roles and goals; delegate tasks and expect accountability and feedback.
• Follow all operational procedures as outlined in the K9 Resorts Operations Manual.
• Be knowledgeable of all basic functions of the point-of-sale system.
• Open the building in the morning and ensure its security at closing when necessary.
• Feed/medicate dogs when necessary.
• Oversee all cleaning and disinfecting procedures.
• Be capable of performing any job requirement of any staff member except the owner/General Manager.

Qualifications:

• Minimum of 1 year supervisory experience in pet boarding, luxury hospitality, or high-end retail.
• Outstanding interpersonal relationship-building and employee coaching and development skills.
• Ability to remain calm under highly stressful and unexpected situations.
• Dependable and responsible.
• Effective communication skills with all types of people; ability to mediate and problem-solve.

Company Overview:

K9 Resorts are internationally recognized, multi-award-winning pet care facilities. Rated the top pet care franchise in the nation by the International Boarding and Pet Care Services Association, we have consistently been recognized as #1 by major publications. As a family-owned and operated company experiencing exciting growth, we offer significant opportunities for advancement.

We seek energetic, reliable team players who love dogs. At K9 Resorts, we pride ourselves on promoting from within, creating a family-like environment. If you're looking to start a career with potential for growth, join our nationally recognized, top-rated pet care facility.